Immediate opening for Warehouse / Counter Service Representative Location: Fairfax, Va Compensation: $16.50./hour Full Time, M-F, Occasional Saturdays, 1st Shift Are you the energetic and active-type who thrives in a fast-paced environment? PrideStaff is excited to work with one of the Mid-Atlantic's oldest parts suppliers. A family business dealing with major appliances that dates back to the 1800's! They have ongoing needs for counter representatives who understand the industry and know how to engage with contractors and clientele. If you're looking for stability and great benefits, apply today! What's in it for you? Health and Dental Life Insurance 401(k) Essential functions Providing excellent customer service and developing strong relationships with customer base over the phone and in person Promote products and services to meet our customer's needs Process incoming freight including receiving parts and equipment, stocking, picking, and shipping customer's orders Process customer's orders and returns accurately and efficiently including payments and refunds Maintain an accurate record of all customer quotes and inquiries Requirements Customer service experience Job is well-suited for those who are mechanically inclined Ability to accurately read and process part numbers Some proficiency with MS Office suite Ability to occasionally lift up to 50lbs and move up to 250lbs utilizing our warehouse equipment Ability to work Saturdays as necessary MUST have reliable transportation Job Requirements: Handle incoming customer service calls Dispatch incoming customer phone calls Accept customer calls and return customer Maintain customer service related information for customer accounts Ensure quality customer service and customer satisfaction Maintain customer service voicemail and return customer calls Provide customers with superior customer service Provide customer service for internal customers Capturing customer information and answering customer inquiries Resolve inbound customer calls regarding account Take customer orders and provide high-quality customer service Make out going customer service calls Work with customer service manager to ensure proper customer service Resolve any customer service issues Answering inbound calls and providing excellent customer service Provide customer support and handling customer inquiries Combining excellent customer service skills Assure quality customer service to all customers Provide exceptional customer service to all customers Provide superior customer service with all customer interactions