This job has expired

Voluntary Service Specialist

Baltimore, Maryland
Closing date
Oct 6, 2022

This position is covered by AFGE bargaining unit. Per the AFGE Master Agreement, the Area of Consideration will be:
1st Area of Consideration: Current permanent Facility (including satellites) employees
2nd Area of Consideration: Current permanent VA employees
3rd Area of Consideration: All other Status candidates

Major duties include but are not limited to:
  • Coordinating the day-to-day activities of the Voluntary Service Program at the Medical Center and assigned outpatient clinics throughout the states.
  • Directs the recruitment, screening, assignment and dismissal of all volunteers.
  • Coordinates placement of volunteers in special volunteer support positions.
  • Reviews the Voluntary Service Program to ensue established criteria by the Chief and/or Program Manager is being met.
  • Oversees various retention and recognition programs for volunteer participants.
  • Maintains accurate recordkeeping and balance of Volunteer Meal Accounts.
  • Utilizes purchase cards to procure operating supplies, materials, and volunteer meals.
  • Monitors the gift and donation program.
  • Request appropriate resources when additional donations and support are needed.
  • Organizes and coordinates special programs and observances.
  • Assures volunteers are processed and files are maintained based on Joint Commission standards.
  • Tracks donations by assuring accurate recordkeeping and balances.
  • Assures proper training of volunteers to include new volunteer orientation and annual training.
  • Assures volunteer position description and associated competencies are accurate and volunteers are knowledgeable of duties.
  • Track all volunteer training to maintain computer access required by their position.
Work Schedule: Monday - Friday 7:30am - 4:00pm. Incumbent may be required to work on periodic holidays and weekends as needed to cover Voluntary Service events and services not otherwise provided during normal working hours.
Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required


Conditions of Employment

  • You must be a U.S. Citizen to apply for this job
  • Selective Service Registration is required for males born after 12/31/1959
  • You may be required to serve a probationary period
  • Subject to background/security investigation
  • Selected applicants will be required to complete an online onboarding process
  • Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
  • Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.


To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/05/2022.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-9. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below:
    Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: managing a program of volunteers and contributing organizations within a medical or hospital setting; development and implementation of a detailed marketing plan for a specialized program; managing a program service budget and managing a donation needs list of an organization; utilize laws and regulations governing the General Post Fund, solicitation and acceptance of donated gifts; understanding and applying personnel management practices for interviewing, screening, placing, and counseling purposes. Note: This experience must be listed in your resume to be creditable. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed a Ph.D. or equivalent doctoral degree, or 3 full years of progressively higher level graduate education leading to such a degree, or an LL.M. if related that demonstrates the knowledge, skills, and abilities necessary to do the work of this position. (TRANSCRIPTS REQUIRED). OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and education beyond equivalent combination of successfully completed education and specialized experience directly related to the work of the position as outlined above that meets the requirements of the position. Only education in excess of a master's or equivalent graduate education may be used to qualify applicants for the GS-11 level. Note: This experience must be listed in your resume to be creditable and transcripts required).
You will be rated on the following Competencies for this position:
  • Planning and Evaluating
  • Managing Human Resources
  • Project Management
  • Budget Administration

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work is sedentary in part involving writing at a desk, working at a computer terminal, conferring with others and attending conferences meetings and interviews. Considerable standing and walking throughout the Medical Center and the grounds are required. The lifting and moving of supplies, donated items, and patient materials is also required for the job. Driving or riding in a vehicle is also required on a routine basis to provide guidance and orientations at the outpatient clinics and to attend outside meetings, interview and special events. Must attend lengthy meetings, both during and after regular scheduled work hours. The incumbent is responsible for providing tours of the facility. This involves a great deal of walking throughout the medical center. In addition, the incumbent travels to numerous conventions, health fairs and conferences to promote the medical center. This involves carrying, lifting and erecting bulky display panels. Travel to other VAMCHS facilities is also required on a regular basis for meetings, office coverage, and education.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at .


A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: . If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: .

Additional information

Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified : applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at .

This job opportunity announcement may be used to fill additional vacancies.

To ensure compliance with an applicable preliminary nationwide injunction, which may be supplemented, modified, or vacated, depending on the course of ongoing litigation, the Federal Government will take no action to implement or enforce the COVID-19 vaccination requirement pursuant to Executive Order 14043 on Requiring Coronavirus Disease 2019 Vaccination for Federal Employees. Therefore, to the extent a VA job announcement includes language requiring applicants to be fully vaccinated against COVID-19 pursuant to Executive Order 14043, that requirement does not currently apply to this Job Announcement. VA may request information regarding your vaccination status, if selected, for the purposes of implementing other workplace safety protocols, such as masking, physical distancing, testing, travel, and quarantine.

If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application .

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