Supervises waitresses, waiters and bus persons in their duties of providing maximum customer service; ensuring that it is rendered in a courteous manner using proper etiquette. Briefs service personnel on menu items and assigns their workstations and waits tables. Ensures that personnel are properly attired in accordance with established standards.
Trains new service employees in correct service, customer contact techniques, setting a Mess Night and Dinning Inn and provides continued on the job training. Enforces operating rules and safety requirements.
Orchestrates service employees in a cost effective manner for regular operations and private banquet functions.
Responsible for the cleanliness and appearance of banquet functions. Directs the placement of table settings for private banquet functions. Organizes workstations with all necessary items for expedient service flow and table resetting.
Greets customers entering banquet rooms and directs them to the appropriate area to maximize service and facilities customer location preference. Receives and answers customer complaints concerning food or service. Informs management of all problems.
Ensures private party function areas are clean and that the room is set up appropriately. Ensures wait staff know and use proper custom and etiquette procedures and ensure proper techniques for serving and clearing food, desserts, drinks and pouring wine.
Coordinates with custodian personnel in cleaning and setting up for private parties. Keeps a monthly inventory of all china and banquet equipment, working close with Banquet Manager on ordering supplies for catering functions.
Overseas the operation of a private banquet function when required. Attends catering meetings and updates appropriate copies of private banquet contracts outlining any required changes. Requisitions for linen requirements for dining room and private functions.
Develops and ensures implementation of an activity safety program in accordance with the Base Safety Program. Conducts safety meetings at least quarterly. Advises employees of available safety regulations, instructions, materials and equipment. Promptly reports workplace accidents to the Human Resources Office. Ensures safety training is provided to employees. Complies with OSHA standards and takes action to correct unsafe or unhealthy working conditions. Ensures employees understand safety infractions that can result in disciplinary actions, and follows through with appropriate action. Ensures minimal loss of duty by complying with "Return To Work" program initiatives, and following up on employee well being.
Supervises employees to include: assigning and distributing work, coaching, counseling, tutoring, and mentoring employees; approving and disapproving leave, recommending and completing personnel actions, completing performance reviews and signing timecards, training employees, keeping abreast of and actively supporting the principles of the EEO program, and prevention of sexual harassment. Must be alert to alcohol abuse, and take appropriate action.
Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.
Performs other related duties as assigned.RequirementsConditions of Employment
- See Duties and Qualifications
EVALUATIONS: Qualifications SKILL & KNOWLEDGE:
Works under direction of supervisor who establishes daily work assignments and who provides general instructions either orally or in writing. High School graduate, two years experience in similar assignment, one year as lead. Ability to read, write and count. Must be able to wait tables and exercise courtesy in dealing with customers and subordinates. Ability to ring out cash register for cash or open bars. Must have working knowledge of catering and computer experience. Must be able to obtain a health card.
An equivalent combination of training and experience may be substituted for the qualifications above. PHYSICAL EFFORT
: Lifts and carries objects up to 45 lbs independently and objects over 45 lbs with assistance. WORKIN CONDITIONS:
Work is normally performed inside with adequate light, heat and fresh air. Incumbents are exposed to the possibility of chapped hands, bruises, and cuts.Additional informationGENERAL INFORMATION:
Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.
It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp.
As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made.CONDITION OF EMPLOYMENT: Per E.O. 14043, selectee(s) must be fully vaccinated for COVID-19 by 11/22/2021 or date of employment (which ever comes later) except in limited circumstances where an exemption is approved due to a disability or sincerely held religious beliefs.
Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS. Required Documents:
*Education/certification certificate(s), if applicable.
*If prior military, DD214 Member Copy
This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.
Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card.INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT'S DISCRETION WITHOUT FURTHER COMPETITION.ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.