Overview: Employees are required to be fully vaccinated unless legally entitled to an accommodation for a disability (including medical conditions) or a sincerely held religious belief, practice, or observance. Responsibilities: ESSENTIAL DUTIES AND RESPONSIBILITIES include the following with other duties may be assigned.Remains cognizant of and adheres to credit union policies and procedures, and regulations pertaining to the Bank Secrecy Act. Level I:Address member correspondence via inbound/outbound phone calls and emailOnboards new first mortgages to FICSOrders coupon booksHandles all internal/external member inquiries pertaining to documents (Notes, Deeds of Trust, Title Policies)Completes Verification of Mortgage formsProcesses payoff requests and transactions for all real estate loan typesPosts payments to all real estate loan typesResponsible for mailing Goodbye (Retail Sold) and Welcome letters (Correspondent)May be cross trained in select duties of the Mortgage Loan Servicing Representative II position Level II: (In addition to the requirements of Level I)Sets up escrow accounts for new mortgagesResponsible for transferring mortgages to investors in MERS in a timely mannerTracks recordation and processes lien releases on first mortgage and home equity Deeds of TrustFiles all mortgage documents within the vault and tracks outgoing original documentsVerifies accuracy of 10% of new mortgages and critical fieldsResponsible for research and corrections to mortgagesResponsible for mortgage account transfers due to security breach or removal of member from accountHas a thorough knowledge of FCRA; responsible for credit bureau reporting, disputes, and correctionsAssists in the preparation of yearly 1098 and 1099 tax formsReviews daily, weekly, and monthly reportsMay also be responsible for all or part of the duties of the Mortgage Loan Servicing Representative I positionMay be cross trained in select duties of the Mortgage Servicing Representative III position Level III: (In addition to the requirements of Level I & II)Reviews and audits new escrow setups for accuracyDisburses payment of taxes, insurance, and private mortgage insuranceContacts member regarding delinquent taxes and cancellation of insuranceResponsible for the force placement of hazard and flood insurance as neededCoordinates with Management to pay delinquent taxes to prevent tax sale; redeems collateral from tax saleAnalyzes, prepares, and mails annual escrow analysis statementsProcesses final escrow disbursementsReviews member requests for waiver of existing escrow accountsReviews member requests for waiver of private mortgage insuranceCoordinates mortgage hazard and flood insurance claimsFiles blanket coverage claims for home equity lines/loansProcesses and verifies all rate adjustments on Adjustable Rate Mortgages and Commercial LoansResponsible for verifying monthly and quarterly rate adjustments on Home Equity Lines of CreditResponsible for loan modifications/partial releases on all real estate loan typesResponsible for reviewing and processing year-end tax statementsCompletes MERS audits, tracks receipt of transfers on Correspondent LoansResponsible for servicing mortgages under the Servicemember's Civil Relief Act (SCRA) May also be responsible for all or part of the duties of the Mortgage Loan Servicing Representative I and II positions Qualifications: Education and Experience: Remote-Hybrid (will require on-site presence) Level I:A high school diploma or general education degree (GED) and one-year relevant experience and/or training requiredExcellent communication skills - written, oral, and listening Ability to work independently, as well as collaborativelyAcute sense of urgency, with strong time management skills - meeting critical deadlines/goals with accurate workAbility to prioritize and multi-task Must be proficient in Microsoft Suite Level II: (In addition to the requirements of Level I)A high school diploma or general education degree (GED) and two to four years relevant experience required Level III: (In addition to the requirements of Level I & II)Bachelor's Degree in relevant field preferred and three to six years relevant experience requiredStrong knowledge of mortgage systems, mortgage procedures, credit union and governmental agency regulations and policies. Our generous benefit package includes:$45,000 - $75,625 / Annually (based on experience and level)401(k) match to 6% of earnings - immediate enrollment and 100% vestingChoice of two health plansDental VisionLife Insurance - no costLong-term Disability Insurance - no costEmployee Assistance Program - no costPaid vacation Paid sick time11 Paid holidaysProfit Sharing eligiblePet InsuranceIdentity Theft Protection