Customer Service Engineer

Worldwide Tech Services
York, PA
Sep 24, 2022
Oct 02, 2022
Full Time
The Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment. Responsibilities* Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.* Provide support to client identified VIPs* Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.* Perform Install/Move/Add or Change (IMAC) activities.* Perform all assigned desk-side support activities* Display outstanding technical and professional services skills at all times* Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines* Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair* Understands and follows all documented service operations policies and procedures.* Other duties or certifications may be assigned to meet business needs Education and Experience:* Typically requires technical school certification or equivalent of 2-4 years of relevant experienceCertifications and/or Qualifications:* Maintain all required OEM Certifications as directed by Management* Knowledge of relevant software and hardware systems* Understanding of ITIL methodologies* A+ certification is desired* May require additional customer-specific certifications or training as required Skills:* Excellence in communication and customer-facing skills* Strong oral, written and interpersonal skills* Ability to follow instructions and processes with minimal instruction* Ability to lift and or move various computer equipment up to 50 lbs.* Must own a basic repair kitAdditional requirements may exist if offer of employment is extended