Team Leader

Qdoba Mexican Eats
Dover, DE
Sep 24, 2022
Oct 04, 2022
Full Time
POSITION SUMMARY: Supports the management team in all aspects of service, quality, cleanliness, production, and maintenance for the restaurant during the assigned shift. Must be able to perform all duties and responsibilities of a cook, line server, and cashier including interacting with guests and other team members. Oversees the preparation and creation of food, adheres to food safety standards, and contributes to managing the overall physical restaurant.How it's Done PeopleTrains, develops and coaches team members during assigned shiftAssigns activities and tasks during shift and sets shift goalsTreats employees with respect and dignity and regularly recognizes and rewards employeesComplies with all state and federal labor laws and regulationsGuest ServiceInteracts with and engages guests and other team membersCreates guest orders as requested and ensures the accuracy of each order when working on the service lineHolds restaurant team accountable for consistently delivering excellent guest service and food quality in adherence with brand systems, procedures, and food safety requirements to provide a raveable guest experienceAdheres to food safety standards and reports any questionable food deliveries and/or practicesReceives food orders; cleans, organizes, and rotates items in the walk-in coolerHelps manage inventory controlShowcases the preparation of certain menu items in the front of the house during peak business hoursSamples freshly prepared items as appropriate during peak business hoursMaintains brand image by ensuring restaurant cleanliness, maintenance, and excellent serviceIt's All About Keeping it RealBeing yourselfHaving a positive attitude and a genuine desire to make others happyBeing confident yet open to asking for supportHaving pride in who you are and what you doTaking personal accountabilityLeading by exampleBeing a humble leaderServing One AnotherLetting others be themselvesTreating each other with care & respectWelcoming new members to the teamEnjoying being part of a team and helping othersBeing dependable and reliableBeing self-motivated and action-orientedCommunicating effectively and positivelyHolding each other accountableNever walking past a problemMaking recommendations for improvementsKnowing your team and bringing out the best in othersBeing fair, consistent and solution focusedCultivating a sense of belongingEncouraging the right behaviorsCoaching in the momentMaking it funCreating an environment that allows for everyone's successServing the GuestHaving a desire to serve othersMaking each guest feel welcome and appreciatedAnticipating guests' needs and personalizing conversationsEnthusiastically conveying a passion for food and sharing flavor explorationBeing empowered to make it right for the guestBeing thoughtfully generousModeling the standard for the guest experienceIdentifying and solving problems before they impact the guestHaving a calm, solution -focused approach to guest recoveryLearning & GrowingBeing curiousTaking initiative to understand and learnApplying what you learnSharing what you learnCoaching and developing othersRecognizing when others need supportFocusing on your developmentDelivering ResultsCommunicating goals and expectationsManaging resources effectivelyEmpowering others to make decisionsAchieving goalsRecognizing successKeeping your manager informedPOSTION REQUIREMENTS: High school diploma or equivalent required; age requirements may apply in order to remain in compliance with State and Federal laws. Prior restaurant kitchen experience is preferred. Ability to communicate in English is required; Spanish comprehension is helpful. Fundamental reading, writing, math and computer /POS skills are required. Must have access to adequate transportation and complete the administrative driving requirement. May be required to reach, bend, stoop, climb, and/or lift up to 50 pounds. May be required to operate/access equipment at standard heights while walking or standing during entire shift. Hazards include, but are not limited to, slipping, tripping, burns, cuts, abrasions, and falls. Must be willing to work a variety of shifts, sometimes extending beyond eight hours, based upon local operating hours. Must be able to work weekends and holidays. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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