Job DescriptionRole Title: Help Desk Analyst Minimum years of work exp: 1 Education: High School/GED Required Skills: Basic computer skills including working with MS Word, MS Excel, MS PowerPoint, Google applications (Gmail, calendar, Google Docs, Google Sites), and databases bility to provide effective help desk support to address requests quickly bility to provide professional and friendly customer service bility to clearly and effectively communicate verbally and in writing nalytical skills to resolve complex challenges that require more than following existing operations procedures ttention to detail in working with large volumes of data that support critical business and security functions bility and willingness to work a broad range of tasks Flexibility to adjust support to rapidly changing client priorities Willingness to collaborate with team members and ICAM PMO stakeholders Desired Skills: Knowledge of GSA's or other agency's ICAM implementation approach, processes, and technical infrastructure Knowledge of GSA USAccess credentialing shared service provider tools and procedures Knowledge of ICAM-implementation help desk support dvanced computer skills including working with complex spreadsheet formulas, MS Project, and MS Visio Training individuals to adopt or use ICAM credentials and tools Day-to-day Responsibilities: Support to the GSA HSPD-12 Help Desk to resolve tickets and issues