Research & Adjustments Representative III

Bank of America
College Park, MD
Sep 19, 2022
Oct 03, 2022
Analyst, Research
Full Time
Job Description:Resolves Return Item Research (RIR) inquiries within the bank's practices and procedures. Responsibilities include: investigates daily incoming research and adjustment inquiries; resolves differences; answers service requests and inquiries received from various channels; determines accounting entries and makes appropriate disposition. Maintains internal operational and financial controls and ensures that they are observed for all assigned cases. Ensures that all cases are resolved in compliance with industry regulations and bank procedures, integrity levels of the department's case management system and financial controls. May provide support to and training to other researchers within the department. Has thorough knowledge of the RIR functions and handles more complex cases which require analytical and problem resolution skills.Required skills:High school graduate or equivalentProficient PC and calculator skillsStrong MS Office suite skills (Word, Excel, PowerPoint, Outlook)Strong organizational and time management skillsEffective attention to detail and accuracyStrong written & verbal communication skillsCustomer/client focusTeam orientedAbility to work in high volume environment, adhering to production standards and SLA's set by managementConsistently meets established performance standards on all job assignmentsWorking knowledge of debit/credit, banking regulationsUnderstands how his/her role relates to the business unit objectivesEasily adapts to and supports changeCheck processing knowledge or previous banking experienceDesired skills:Basic understanding of upstream/downstream business partner processes (ie, IP, Returns, TCE, OD Services, IRC, ARP, Lockbox, etc.)Exposure to Bank systems such as R3, Imageview, Content Navigator, IRX, EDR, Fed & SVPCO, and thorough knowledge of check functions.Mainframe Applications (ex. BOSS/FAST)Shift:1st shift (United States of America)Hours Per Week: 40