Business Operations Analyst II (Fraud Investigations)
Job DescriptionYOUR LIFE'S MISSION: POSSIBLE You have goals, dreams, hobbies and things you`re passionate about.What`s Important to You Is Important to UsWe`re looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen.Don`t take our word for it.*Military Times 2021 Best for Vets Employers*WayUp Top 100 Internship Programs*Forbes(R) 2021 The Best Employers for New Grads*Forbes(R) America's Best Employers*Newsweek Top 100 Most Loved Workplaces*2021 People Companies that Care*Fortune Best Workplaces for Women*Fortune 100 Best Companies to Work For(R)*Fortune Best Workplaces for Millennials*Computerworld(R) Best Places to Work in ITBasic Purpose To optimize the performance of business operations by analyzing current, and forecasting future performance. Apply various analytical techniques to solve operational issues and support strategic initiatives. Work under minimal supervision.Responsibilities*Evaluate operational efficiency and effectiveness*Perform qualitative and quantitative data analysis using analytical techniques, tools, models, simulation, etc.*Solve business problems by defining the problem, interviewing stakeholders, identifying and evaluating alternatives, and presenting findings*Participate in complex interdepartmental initiatives of significant business risk & impact*Gather, analyze and synthesize quantitative and qualitative data of business processes to determine and promote data driven business decisions*Implement new/enhanced products, services and/or operational changes*Prepare/collaborate on presentations, reports, white papers, etc. *Interpret results of analysis; present recommendations, alternatives and implications*Serve on teams and task groups for projects/initiatives within the business unit &/or across the organization*Analyze processes and workflows to understand value chain, input/output, to improve and/or automate business performance*Utilize performance measurements and indicators to identify areas for improvement; develop process improvement plans for each performance indicator or area identified*Mentor and guide lower level team members*Analyze effectiveness of fraud metrics and modeling against financial summaries to determine if change in data aggregation/mitigation systems is warranted*Assist in testing and implementation of fraud monitoring tools, models and rules to filter targeted financial information for fraudulent transactions and trends*Assist with facilitating and supporting the development of fraud prevention processes across the organization (eg, changes to risk criteria, executive briefings, and remedial actions*Assist with monitoring of real-time fraud warning queues, authorization systems, and applications to control, detect, and monitor current and/or potential fraud threats*Assist with benchmarking and trend analysis to increase member service quality, reduce fraud losses, minimize fraud risk and maintain high operational efficiency*Assist with investigations and law enforcement engagement*Perform other duties as assignedQualifications - All required unless otherwise noted*Bachelor`s Degree in Business Administration, Finance, or the equivalent combination of training, education, and experience*Experience in problem resolution including determining root cause, scope and scale of issues*Effective analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationships*Experience in the application of statistical methods, mathematical techniques, forecasting, cost-benefit analysis and related analytical tools*Experience in leading collaborative work teams*Experience in leading projects and/or initiatives of small to medium scope*Experience in working effectively with diverse internal and external contacts*Advanced word processing and spreadsheet software skills*Effective skill analyzing and organizing problems or work processes for technical solutions*Experience in managing multiple priorities independently and/or in a team environment to achieve goals*Effective skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation*Working knowledge of data querying, reporting, forecasting, analysis and operations research, including statistical methods and modeling*Effective research, analytical, and problem solving skills*Effective organizational, planning and time management skills*Effective skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations*Effective skill interpreting and synthesizing large amounts of information*Advanced verbal and written communication skills*Effective database and presentation software skills*Effective skill maintaining accuracy with attention to detail and meeting deadlines*Strong knowledge of banking/financial industry trends, products and services*Strong knowledge of fraud issues, patterns and processes*Advanced skill communicating complex technical concepts to non-technical audiences*Advanced skill presenting findings, conclusions, alternatives and information clearly and concisely*Strong experience data visualization and creating dashboards with such tools as PowerBI, Tableau, etc.*Advanced research, data mining/querying, analysis, and reporting skills, including proficiency in sophisticated statistical methods and modeling, forecasting, and risk analysisHours: Monday - Friday, 8:00am - 4:30pm Location: 5550 Heritage Oaks Dr Pensacola, FL 32526 | 820 Follin Lane, Vienna, VA 22180*Navy Federal is now hybrid! Our standard enterprise requirement for a hybrid schedule is to report onsite 4-16 days each month. The number of days reporting onsite will ultimately be determined by the employee's leadership and business unit needs. You will learn more throughout the hiring and onboarding process.Salary: The salary range for this position is $30.00 to $47.00 HourlyEqual Employment Opportunity Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/DisabilityCOVID-19 Vaccine InformationAs a COVID-19 safety measure, our employees must either provide proof of COVID-19 vaccination or follow additional safety protocols, including testing.DisclaimerNavy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position.Bank Secrecy ActRemains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.Employee ReferralsThis position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.