Assistant General Manager

Le Pain Quotidien
Fairfax, VA
Sep 29, 2022
Oct 05, 2022
Full Time
Le Pain Quotidien means the daily bread. And to us, that means everything. It's much more than mere sustenance; it's a way of life. As our loaves emerge from the ovens, warm and fragrant, friends gather around our communal tables to share in the time-honored tradition of breaking bread. The hum of conversation fills the air, jam is passed around the table, and, ever so gracefully, time slows. Our menu celebrates the simplicity of fresh, nourishing food. From morning to evening, there's always a new favorite for you to discover.At Le Pain Quotidien, an Assistant General Manager is responsible for leading smooth shifts and ensuring a great guest experience. They have trained others to be Service Managers and now successfully lead the day-to-day operations of the restaurant. In addition, Assistant General Managers play a vital role in maintaining store budgets and increasing sales to lead to the profitable operation. - Enriches the Le Pain Quotidien experience by being a presence on the floor and effectively builds relationships with our guests- Acts as a second in command to the General Manager by overseeing the entire operation of the restaurant; ensures team morale and restaurant ambience is being upheld to Le Pain Quotidien's high standards - Assists General Manager in driving sales by leading the team to provide consistent execution and exemplary service to our guests on a daily basis- Confidently handles guests complaints, concerns and service issues with grace; focuses on finding solutions and resolving issues quickly to protect the LPQ experience for our guests- Handles all worker's comp incidents- Shares responsibility with management team to follow all manager opening and closing procedures - Shares accountability of PnL statements, budgets, and cost controls in regards to food, beverage, and labor budget- Shares office administration duties including banking, Cash Handling policies and responsibilities, LossPrevention audits, and office paperwork- Operates Micros Manager Functions; ability to troubleshoot Micros and utilize Crash Kit as necessary -Completes Guest or Employee Injury & Incident reports as issues arise and follows up with guest or team member as necessary- Ensures completion of Le Pain Quotidien food safety checklists to ensure proper food handling; responsible fortroubleshooting, cleaning and maintenance of equipment, FIFO, thermometers, Food Safety checklist, andtemperature checklist- Monitors restaurant equipment and ensures it is kept in good repair. If items break down, makes sure they arerepaired as quickly as possible- Manages labor deployment in the restaurant to ensure hourly labor is within parameters of set labor budget - Monitors food waste and inventory and resolves food quality issues- Maintains and manages food cost within the restaurant; if issues arise, helps to troubleshoot the problem andcome up with a solution- Assists General Manager with daily/weekly inventory, inputting and reconciling food orders, and writing teammember schedules- Responsible for assisting with the execution of upcoming initiatives, marketing promotions, and local storemarketing events- Directs and follows up with Front of House team to ensure that all opening, mid, and closing procedures arebeing followed; follows Manager Travel Path utilizing Le Pain Quotidien checklists- Maintains cleanliness and organization of all areas of the restaurant by following up with team members toensure cleaning checklists are being followed, dishes are being washed promptly, trash is being removed, bathrooms are checked and cleaned consistently, kitchen equipment is properly cleaned and detail cleaning occurs as necessary- Partners with General Manager to recruit, interview, hire and retain a team of all top performers-Has an adequate understanding of HR policies and procedures and is able to lead difficult conversations, manage team member's performance and resolves potential conflicts amongst team members in a confidential Passionate about food, health, and Le Pain Quotidien * Ability to develop positive working relationships will all restaurant employees and work as a part of a team by * helping others as needed or requested. * Ability to be solution oriented with a passion and desire to "get to yes" * Ability to exhibit a cheerful and helpful attitude and provide exceptional customer service - Ability to be cross-trained in all areas of the restaurant