Help Desk Technician with Security Clearance

The Informatics Applications Group
Alexandria, VA
Sep 28, 2022
Oct 02, 2022
Full Time
TIAG is now hiring a Help Desk Technician to join our team at Fort Belvoir supporting the Fort Belvoir Community Hospital. This position requires that the candidate hold a Secret security clearance, so the candidate must be a US Citizen or Naturalized Citizen. Position Responsibilities: * Use a ticket tracking system such as ServiceNow to access assigned tickets and close them. * Perform computer troubleshooting and setup process requiring multiple detailed processes and procedures. * Write/document detailed troubleshooting results in help desk ticket tracking. * Pull computer/server log files and send them to Tier 3 support for further diagnosis. * Multi-task 3-5 concurrent computer support activities with detailed processes. * Recall from memory in a timely manner established computer support techniques. * As needed, perform troubleshooting for computer break-fix processes and software upgrades. Required Experience: * Entry-level experience with remote access software, Office Automation Software Suites, and knowledge of Operating Systems and Networking. * Demonstrated ability to communicate effectively, both written and orally, among the customers base and Help Desk management. * Experience working with PC software and troubleshooting * An understanding of the military community is an added plus * Ability to obtain a Secret Clearance * Strong PC software and troubleshooting skills * Experience using Windows 10 and Microsoft Office 2010 Products * CompTIA Security+ * CompTIA A+ cert OR other Windows Environment Certification required to start Pursuant to Executive Order 14042, Federal contractor employees are required to be fully vaccinated against COVID-19 prior to starting with TIAG. Vaccination is required regardless of the employee's duty location or work arrangement (eg, telework, remote work, etc.), unless subject to certain medical or religious exceptions as required by law. If selected for this position, you will be required to be vaccinated against COVID-19 and submit documentation of proof of vaccination before starting employment with TIAG. If you believe you are legally entitled to an accommodation, you must notify us immediately to begin the process of obtaining the appropriate accommodation documentation as required by TIAG's Human Resources department. TIAG is an equal opportunity and affirmative action employer that does not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. TIAG's policy applies to all terms and conditions of employment. To achieve our goal of equal opportunity, TIAG maintains an affirmative action plan through which it makes good faith efforts to recruit, hire, and advance in employment qualified minorities, women, individuals with disabilities, and protected veterans.