Company Information Octo is an industry-leading, award-winning provider of digital services for the federal government. Octo specializes in providing agile software engineering, user experience design, cloud services, and digital strategy services that address government's most pressing missions. Octo delivers intelligent solutions and rapid results, yielding lower costs and measurable outcomes. Our team is what makes Octo great. At Octo you'll work beside some of the smartest and most accomplished staff you'll find in your career. Octo offers fantastic benefits and an amazing workplace culture where you will feel valued while you perform mission critical work for our government. Voted one of the region's best places to work multiple times, Octo is an employer of choice! Job Description You As a Project Support Administrator, with Octo, you will to support a multi-year, high-profile project supporting the Department of Veterans Affairs. The Project Support Administrator will support a portfolio of SaaS software requests throughout the product lifecycle. This is a cross-functional role that will work closely with technical experts and business executives to define, execute, and deliver the product lifecycle. Us We were founded as a fresh alternative in the Government Consulting Community and are dedicated to the belief that results are a product of analytical thinking, agile design principles and that solutions are built in collaboration with, not for, our customers. This mantra drives us to succeed and act as true partners in advancing our client's missions. Program Mission The Digital Transformation Center (DTC) supports Veterans Affairs (VA) with onboarding and maintaining enterprise SaaS and PaaS solutions used to support the mission of serving our Veterans and their associated stakeholders. We are digitizing information and processes for improved implementation, leveraging modern tools and low code/no code for reusability and faster delivery. Skills & Requirements Responsibilities * Support a portfolio of SaaS software requests throughout the product lifecycle * Support the flow of work through the respective process lifecycles, including managing products in sustainment * Develop and maintain relationships with VA Business owners, stakeholders, vendor team and third party integrations team * Properly identify, remediate, communicate and escalate technical risks * Work both independently and collaboratively in a fast-paced Agile environment * Manage, track and implement sustainment tasks including: - Creating and maintaining user agreements - Monitoring and adjusting permissions and settings - Provisioning and deprovisioning accounts and licenses - Managing and tracking the allocation of licenses and license renewals - Providing case support related to user account requests - Providing product training to all users - Delivering product demonstrations to vendors and VA staff - Serving as liaison and first point of contact for user issues - Managing a domain allow list and Box shield policies - Create initial folder structure for incoming business lines - Update and maintain SSOi and SSOe certificates in Box - Problem solve blockers with internal and external users regarding access, troubleshooting, account termination, rerouting, escalation * Gather and report both program and technical metrics to including user reports/license counts, usage and user activity reports * Maintain user documentation for Box.com Requirements * 5+ years of project support experience. * Bachelor's degree in Operations Research, Mathematics, Computer Science, Cost Accounting or related scientific or technical discipline. 8 years of additional relevant experience may be substituted for education. * Experience with customer service and or user training. * Ability to work both independently and collaboratively in a fast-paced Agile environment. * Excellent communication and problem- solving skills. * Must be able to obtain and maintain Public Trust clearance. * Must be able to use a computer. * Must be able to communicate both verbally and in written form. * Must be eligible to work in the United States. * Must have reliable internet service that allows for effective telecommuting. Years of experience: 5+ years of project support experience. Education: Bachelor's degree in business, finance, or technology. Location: Fully remote within the United States. Clearance: Ability to obtain a Public Trust clearance. Octo is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age, or genetic information. Selected applicant will be subject to a background investigation.