Bus Services Management Analyst

Washington D.C
Sep 30, 2022
Oct 10, 2022
Full Time

  • Bachelor's degree in Business Administration, Public Administration, Transportation, or a related field

o In lieu of a Bachelor's degree, a High School diploma or GED and four (4) years' experience in research analysis, execution of a full range of administrative activities, including materials handling, preparation of executive correspondence, budget analysis, and/or organizational standards development

  • A minimum of eight (8) years' experience in research, analysis, and execution of administrative activities including personnel administration, administrative supplies/materials, preparation of executive correspondence, budget analysis, and organizational standard operating procedures development.

  • N/A

  • Experience working in a transit environment

Medical Group

Satisfactorily complete the medical examination for this position, if required. The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations.


The Management Analyst is responsible for supporting daily operation of the various administrative functions (including personnel, procurement, budget, executive correspondence, complaints coordination/investigations, and special projects) within the Office to which it reports. The Management Analyst supports a broad range of internal control processes to maintain compliance with established policies, procedures, and contractual agreements through the use of tracking mechanisms and ongoing collaboration with team members.

  • Assists in the development and execution of administrative procedures. Participates in hearings, meeting, and conferences as a representative of the Office and conducts follow-up with reports and/or recommendations, as appropriate. Serves as the Office's liaison on matters relating to passenger service operations.
  • Coordinates with various internal offices and other WMATA staff to ensure material procurements are executed in a timely fashion and are consistent with Authority policies and procedures
  • Prepares weekly controllable absenteeism reports and long-range budget and manpower requirement forecasts, including overtime forecasts. Reconciles position control numbers (PCNs) with Office of Management and Budget Services (OMBS).
  • Analyzes and prepares reports containing confidential information such as employee performance evaluations, personnel actions, and organizational changes.
  • Gathers, reviews, and analyze data related to EEO/EEOC and ADA complaints. Assists field personnel in administering Family Medical Leave Act (FMLA) actions in coordination with the Office of Fair Practices.
  • Monitors, reviews, coordinates, and investigates passenger complaints and commendations; initiates and recommends resolutions as necessary.
  • Conducts research on and prepares responses to internal/external customer complaints and related concerns.
  • Develops appropriate control systems and procedures to monitor expenses and to ensure that they do not exceed budgeted authorizations. Prepares recommendations to implement controls. Assists in the development of systems and procedures to improve financial and administrative management practices.
  • Analyzes current procedures, including those pertaining to incident reporting and recordkeeping for uniformity. Analyzes alternative strategies and procedures and recommends those which would more effectively and efficiently utilize office resources to maintain operational consistency.
  • Prepares periodic, operating performance reports of daily operating data to include statistical summaries, graphic presentations, and narrative interpretations. Identifies trends and recommends possible methods for improving the delivery of service, working with other staff as appropriate. Provide management with statistics that are used to determine the level of service being provided, and to determine where updates are required.
  • May oversee the Non-Revenue Fleet of vehicles and creates and maintains usage reports, informational dashboards and communications with internal clients.
  • Develops administrative controls for the procurement of services, materials, and supplies. Assists in developing procedures for managing inventory levels and expedites procurement actions.
  • Queries the human resources information system to monitor and recommend actions to improve absenteeism of the department's workforce. Monitors and facilitate the consistent and appropriate application of discipline throughout department.
  • May support work selection processes for represented employees including verification that data is correctly entered in the human capital information system, to support compliance with applicable labor agreements for work selection and accuracy of personnel data.

The essential duties listed are not intended to limit specific duties and responsibilities of any particular position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct and control the work of employees under their supervision.

Evaluation Criteria

Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.

Evaluation criteria may include one or more of the following:
  • Skills and/or behavioral assessment
  • Personal interview
  • Verification of education and experience (including certifications and licenses)
  • Criminal Background Check (a criminal conviction is not an automatic bar to employment)
  • Medical examination including a drug and alcohol screening (for safety sensitive positions)
  • Review of a current motor vehicle report


WMATA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable federal law.

This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job descriptions are available upon confirmation of an interview.

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