Workforce Development Program Manager

Capital One
Richmond, Virginia
Sep 30, 2022
Oct 06, 2022
Full Time
Locations: VA - Richmond, United States of America, Richmond, Virginia

Workforce Development Program Manager


Capital One's Workforce Development team invests in removing barriers, creating access and opportunities to roles at Capital One, and growing participants' skills and experience. Our mission is to invest in communities and our business by removing barriers to entry for talent that lacks access to employment or education opportunities. Our Workforce development programs focus on building the skills, knowledge, behaviors, and social capital needed for individuals to find employment.

Capital One's Workforce Development Team is at the forefront of Capital One's Diversity, Inclusion and Belonging initiatives attracting, sourcing, and developing talent across our company. This team builds and manages programs that promote socio-economic progress, foster inclusive hiring practices, and build career mobility across our footprint. We are the destination for curating experiences that enable talent across Capital One and within our communities to thrive in the workplace. We aspire to provide a best-in-class experience for candidates, hiring teams, program associates, and business partners, and have a ton of fun along the way. Our culture and people are integral to our growth and success, where innovation is rewarded and you can learn from talented coworkers.


Capital One is looking for a talented Manager to join our Workforce Development Program Team. We are looking for team players who are progressive, team and solution-oriented, are comfortable working in ambiguity, have excellent communication skills, and a proven record of great people leadership.

The ideal candidate will have a passion for developing early career talent and proven experience leading programs and processes in a well-managed way. The ideal candidate will be excited about the opportunity to manage all aspects of program, project management and the overall experience for our CORE development program: Customer Facing Associate Mobility (CFAM).

You will be responsible for running a large scale program, tracking and reporting on progress and flagging impediments. You ensure strategies are connected and that there's the right momentum and stakeholder buy-in as you track against the roadmap. In this role, you possess the confidence and poise to influence and rally teams while maintaining multiple moving parts: presentations, reporting, demos, deep dive sessions, PI planning, crafting and maintaining OKRs, office hours, and scheduling meetings and agendas. You communicate and present to leaders and stakeholders on a regular basis focused on progress reporting, results, needs and requests.

Key Responsibilities:
  • Serve as a people leader for a team of 2, empowering and inspiring them to deliver their best work each day, establishing a team environment where each team member feels included and valued, and managing all talent and performance management activities
  • Manage stakeholder relationships and influence leaders across partner groups
  • Measure program impact through assessments and data analysis, and make recommendations for enhancements
  • Manage processes, communications, and stakeholder relationships across the lifecycle of the program for 2 cohorts yearly
  • Keep the team on track and driving towards realistic goals
  • Identify risks / impediments and mitigation strategies even to the extent of pushing prioritization and highlighting trade offs

Basic Qualifications:
  • High School Diploma, GED or equivalent certification
  • At least 3 years of experience managing development or cohort-based programs that includes project management and customer service
  • At least 3 years of experience in Diversity & Inclusion, Human Resources, Corporate Social Responsibility OR Non-profit Advocacy
  • At least 3 years of experience in Google G Suite applications

Preferred Qualifications:
  • Bachelor's Degree or military experience
  • At least 2+ years of experience in People Management
  • At least 3+ years of experience in Program Management or Project Management
  • Demonstrates a proven track record of excellent program management and delivery, bringing the ability to quickly put structure in place to manage work in a dynamic complex environment
  • Demonstrates passion for diversity, equity, and belonging and alignment with DIB initiatives
  • Ability to function in a complex, ambiguous environment with many stakeholders and priorities - ability to multi-task
  • Strong attention to detail and results oriented, ability to meet objectives and handle multiple deadlines and priorities, communicate tradeoffs, provide solutions for identified problems
  • Strong communication, influence, and problem-solving skills across multiple stakeholders and audiences. Ability to think ahead on communication needs, strategy and roll out to keep all parties informed and organized
  • Excellent written, verbal, and presentation skills
  • Must have the ability to work autonomously with minimal supervision but overall collaborative and positive team player
  • Ability to influence and drive results in a fast-paced environment
  • Ability to to think both operationally and strategically
  • Demonstrate good judgment and sensitivity, with diverse audiences

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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