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Director Office of Consumer Policy

Washington, D.C
Closing date
Oct 1, 2022

Leads the development and execution of consumer policies and programs. Assists the Deputy Assistant Secretary and other senior Treasury officials in the general supervision and oversight of consumer policy.

Aids in the close coordination of consumer policy matters with key individuals both within Treasury and externally, including, but not limited to, other federal agencies, state and local entities, and relevant congressional committees.

Advises the Deputy Assistant Secretary and other senior Treasury officials on a wide range of topics related to consumer protection, consumer financial health policies including, but not limited to, financial products and topics such as credit, payments and savings products, market structure and product fairness in bank and non-bank financial companies, household digitization of finances, and community financial vulnerabilities and frictions to access. Manages the monitoring of new developments in the sector and their impact on consumers and communities, providing detailed analyses of policy options and proposals.

Carries interagency, statutory responsibility on behalf of the Secretary of the Treasury for the Financial Literacy and Education Commission, a 23-agency body established by Congress with the Secretary of the Treasury as the Chair and charged with both policy and education as to inclusive financial health of Americans.

Advises Treasury leadership on all policy and regulatory matters of consumer and community finance policies, including access to safe and affordable financial products and services, the right information and knowledge opportunities for households to make sound financial choices, and an inclusive and equitable community landscape of financial services.

Directs comprehensive reviews of financial services policies and rules and identifies and develops legislative and regulatory options and proposals affecting consumer financial services.

Reviews for technical implications significant legislative proposals and reports that affect consumer policy, consumer financial health and the consumer financial services sector.

Directs and supervises drafting of materials such as briefing materials, issue papers, memoranda, reports, studies, and responses to public inquiries for the Treasurer and other senior Treasury officials.

Directs and supervises the drafting of speeches and testimony to be given by senior officials pertaining to consumer policy and financial services.

Is responsible for the administrative operations of OCP, strategic planning, and other administrative functions. Is responsible for interagency Treasury participation in the Financial Literacy and Education Commission and other working groups.

Manages multiple projects simultaneously. Responsible for ensuring that OCP meets all deadlines and adapts to changing priorities and unexpected work demands.

As directed, may represent the Deputy Assistant Secretary or other senior Treasury officials on various interdepartmental commissions, boards, committees, and other similar entities. May represent the Deputy Assistant Secretary or other senior Treasury officials in other public forums.


Conditions of Employment

  • All groups of qualified individuals.
  • Initial appointments are required to serve a probationary period of 1 year.
  • Financial disclosure is required.
  • Must be able to obtain and maintain a Secret clearance.


Qualifications: As a basic requirement, applicants must possess the Mandatory Technical Qualifications and Executive Competencies listed below. Typically, qualified applicants will have gained experience of this nature at or above the (GS)-15 grade level or its equivalent in the public or private sector. To be qualified for this position, your résumé must reflect experience in a managerial capacity. Typically, experience of this nature is gained at or above the GS-15 grade level in the Federal service, or its equivalent with state or local government, the private sector, or nongovernmental organizations. As such, your resume must demonstrate that you have the knowledge, skills, and abilities to successfully fulfill responsibilities inherent in most SES positions such as:
    • Directing the work of an organizational unit
    • Ensuring the success f one or more specific major programs or projects
    • Monitoring progress toward strategic organizational goals, evaluating organizational performance and taking action to improve performance
    • Supervising the work of other managers and exercising important policymaking, policy determining, or other executive functions. Failure to meet the basic qualification requirement and address all Mandatory Technical Qualifications and Executive Core Qualifications will result in your application being disqualified. The ECQs were designed t assess executive experience and potential not technical expertise. They measure whether an individual has the broad executive skills needed to succeed in a variety of SES positions. All applicants that are not already QRB certified, must submit a separate written narrative addressing the ECQs. Your narrative must address each ECQ separately and should contain at least two examples per ECQ describing your experiences and accomplishments/results. The narrative should be clear and concise, emphasizing your scope and level of responsibility, the complexity of programs managed, your initiatives and accomplishments, and the results of your actions. The narrative must not exceed 10 pages. NOTE: Current career SES members, former career SES members with reinstatement eligibility, and SES Candidate Development Program graduates who have been certified by OPM do NOT need to address the ECQs:
    • Leading Change: This core qualification involves the ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Inherent to this ECQ is the ability to establish an organizational vision and to implement it in a continuously changing environment. Competencies: creativity and innovation, external awareness, flexibility, resilience, strategic thinking, vision Leading People: This core qualification involves the ability to lead people toward meeting the organizations vision, mission, and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts. Competencies: conflict management, leveraging diversity, developing others, team building Results Driven: This core qualification involves the ability to meet organizational goals and customer expectations. Inherent to this ECQ is the ability to make decisions that produce high quality results by applying technical knowledge, analyzing problems, and calculating risks. Competencies: accountability, customer service, decisiveness, entrepreneurship, problem solving, technical credibility Business Acumen: This core qualification involves the ability to manage human, financial, and information resources strategically. Competencies: financial management, human capital management, technology management Building Coalitions: This core qualification involves the ability to build coalitions internally and with other Federal agencies, State and local governments, nonprofit and private sector organizations, foreign governments, or international organizations to achieve common goals. Competencies: partnering, political savvy, influencing/negotiating Fundamental Competencies: These competencies are the foundation for success in each of the Executive Core Qualifications: Interpersonal Skills, Oral Communication, Continual Learning, Written Communication, Integrity/Honesty, Public Service Motivation. The Fundamental Competencies are crosscutting and should be addressed over the course of each ECQ narratives. Applicants should follow the Challenge, Context, Action and Result (CCAR) model outlined in the guide. Challenge - Describe a specific problem or goal. Context - Describe the individuals and groups you worked with, and/or the environment in which you worked, to address a particular challenge (e.g., clients, co-workers, members of Congress, shrinking budget, low morale). Actin - Discuss the specific actins you took to address a challenge. Result - Give specific examples f measures/outcomes that had some impact on the organization. These accomplishments demonstrate the quality and effectiveness of your leadership skills. Additional information about the SES and Executive Core Qualifications can be found on the Office of Personnel Management (OPM) SES Website. You are strongly encouraged to review OPMs Guide to SES Qualifications for specific examples and guidance on writing effective ECQ narrative statements.
MANDATORY TECHNICAL QUALIFICATIONS (MTQs): All applicants must submit a written narrative that addresses each of the MTQs separately. The narrative must not exceed one (1) page per MTQ. Applicants who fail to adhere to the one (1) page per MTQ limit will be disqualified and no longer considered for the position. In addition to the ECQs, applicants must possess the following technical qualifications that represent the knowledge, skills, and abilities essential to perform the duties and responsibilities of the position. You must fully address each MTQ to be rated for further consideration.

MTQ 1.
Demonstrated extensive experience providing strategic and technical advice and guidance to senior officials on a wide range of regulatory and policy and program issues related to consumer policy and financial services, including experience managing a team of employees of an agency, bureau, or multi-level organization.

MTQ 2. Demonstrated practical understanding of rules and regulations governing financial services provided by banks and nonbanks, including consumer protection, and an ability to apply consumer protection policy thinking toward innovations happening in financial services and other financial programs affecting households.

MTQ 3. Extensive demonstrated experience in managing an initiative or program that involves coordination among multiple government partners including federal partner(s), effective interaction with high level officials, and stakeholder engagement with the banking industry, financial services clients, and community and consumer finance policy stakeholders.

MTQ 4. Demonstrated experience in production of drafts and management of strategies for a policy program or financial initiative involving government and partner stakeholders, ideally involving multiple federal agencies, state and local partners, and consumer finance stakeholders.


This job does not have an education qualification requirement.

Additional information

Due to COVID-19, the agency is currently in an expanded telework posture. If selected, you may be expected to temporarily telework, even if your home is located outside the local commuting area. Once employees are permitted to return to the office, you will be expected to report to the duty station listed in your welcome letter on your first day. At that time, you may be eligible to request to continue to telework one or more days a pay period depending upon the terms of the agency's telework policy.

Equal Employment Opportunity Policy. The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
  • Equal Employment Opportunity (EEO) for federal employees & job applicants
  • Reasonable Accommodation Policy
Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits. Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:
  • An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
  • An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
  • An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.
You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis. Learn more about disability employment and reasonable accommodations or how to contact an agency.
  • Legal and regulatory guidance
    • Financial suitability
    • Social security number request
    • Privacy Act
    • Signature and false statements
    • Selective Service
    • New employee probationary period

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