IT Support Technician I - Travel

Cherokee Nation Businesses
Aberdeen, MD
Sep 23, 2022
Oct 03, 2022
Full Time
Job DescriptionIT Support Technician - Travel, US Join the team who values your skills and expertise. Cherokee Nation Operational Solutions (CNOS) provides professional services and innovative products to federal and commercial clients. CNOS helps you make the most of your skills by taking a personalized approach to solving clients' toughest challenges. This approach gives customers the support they deserve and the quality they expect from a team that can handle every detail - a team of experts, like you. Cherokee Nation Operational Solutions is part of Cherokee Federal - a team of tribally owned federal contracting companies focused on building solutions, solving complex challenges, and serving the nation's mission around the globe for more than 60 federal clients. For more information, visit SUMMARY The IT Support Tech provides appropriate communication to IT users and serves as a point of coordination for other IT groups and processes such as Incident Management, Service Request Fulfillment, Problem Management, and Change Management. Act as a contributor or member of a team for projects within a defined area of responsibility provide IT support in order to supplement the on-site IT resources. Perform a combination of routine, multiple and varying assignments under the general direction of the PM. ESSENTIAL DUTIES AND RESPONSIBILITIES IT members will work close with site Bio-Medical Device POC and IT/Device POC. Provide IT technical support and report on the status of all projects, incidents, requests, and issues. Coordinate with the Government Service integrator and other service providers to resolve incidents and problems, and fulfill service requests as they relate to the integration of MHS GENESIS. Provide an interface between Government application support teams, other Government managed partners, and third party providers. Support Incident, Problem, and Request Management processes leveraging the ITIL service framework and best-business practices. Troubleshoot, prioritize, research, and document user problems thoroughly and accurately within tickets. If unable to resolve an issue, escalate to the proper higher tier team in conjunction with escalation guidelines. Provide end user support for hardware, software, and associated peripherals supporting the MTF. Track, stage, configure, and install end user hardware, software, and associated peripherals (including GFP) to support implementation. Track equipment deliveries and schedule installation of any end user hardware received at the location in accordance with jointly developed implementation plans. Configure and deploy end user hardware and software in accordance with the Government provided SOPs. Removing legacy equipment; staging assets in the warehouse; decommissioning equipment; properly labeling equipment. Coordinate with designated government Point(s) of Contact (POC), (ex. Hand Receipt Holders/Logistics), to ensure hardware, inventory, and tracking is appropriately accounted for. Provide daily summary report to PM. Cerner experience or familiarity with Cerner systems is a plus. SUPERVISORY/MANAGEMENT AUTHORITY None EDUCATION and/or EXPERIENCE A Bachelor's Degree in Information Systems, business, Communications or related field is preferred or four (4) to six (6) years of equivalent experience. Experience in using Government provided helpdesk system/help desk ticketing software to log, monitor, document, and close network trouble tickets to include but not limited to (Global Service Center (GSC) BMC Remedy). Experience working in DoD/military environment. Must possess a valid CAC or ability to acquire one before start of employment. Must possess one of the following certifications: A+ CE CCNA-Security Network+ CE S SCP PREFERRED EXPERIENCE Demonstrated incident, problem, and request management processes leveraging the Information Technology Infrastructure Library (ITIL) service framework and best-practices. Experience working in military healthcare environment. Proficient experience with managing a ticketing system (Remedy). WORK ENVIRONMENT This position is primarily performed in a climate-controlled office setting. Will also have 50-75% travel during peak projects. Cherokee Nation Businesses, LLC (CNB) - IT Support Technician Estimated Starting Salary Range: $30/hour. This position is Full Time - Temporary ABOUT THE TEAM Cherokee Federal is a division of Cherokee Nation Businesses, the economic engine of Cherokee Nation, the largest Native American tribe in the US As a trusted partner, the Cherokee Federal team of companies manages nearly 2,000 projects of all sizes across the construction, engineering and manufacturing and mission solutions portfolios - ranging from advanced data analytics and telehealth to cybersecurity, cloud and logistics. Since 2012, our team of companies has won $6 billion in government contracts and completed more than 5,300 federal missions. Our 3,600+ employees work in 20+ countries, 50 states and 2 US territories. Why Cherokee Federal? Visit to learn why you should join our team! Compliance Applicants selected will be subject to a US Government security investigation and must meet eligibility requirements for access to classified information. We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment and we prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status or for inquiring about, discussing, or disclosing compensation.. If you'd like more information about your EEO rights as an applicant under the law, please copy and paste the links to the following two sites: and If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may e-mail for assistance. This email address is for accommodation requests only and cannot be used to inquire about the application process or status. Please do not send email request pertaining to recruiting as this email box is not for resumes or follow up on job applications. For Pay Transparency Non Discrimination provision, please copy and paste the following link: We maintain an Affirmative Action Plan for proactively seeking employment and advancement for qualified protected veterans and individuals with disabilities. Upon request, we will schedule time Tuesdays - Thursdays from 10:00am - 2:00pm CST to make applicable Affirmative Action Plans accessible. Please submit a written request with the email subject line: 2021 Request to View Affirmative Action Plan to the Compliance Administrator at Please do not send email for job application follow-up or staffing advertisement/request pertaining to recruiting as this email box is not for resumes or job applications. #COS #CherokeeFederal #LI - JS2