Job DescriptionThis is an onsite position and the shift is Fri - Mon - 6 AM to 4:30 PM Technicians at Nordstrom support customers across multiple channels, with a focus on providing excellent customer experience to Nordstrom Employees. Technicians at Nordstrom have a wide range of responsibilities ranging from in store support, Service Desk support and backend monitoring of systems and applications, just to name a few.This is an onsite position. You will be working with one other Support Technician.A day in the life Protects our Brand and competitive advantage by ensuring that customer /other protected data and intellectual property is protected, never exposed to external breach or unauthorized access, and all appropriate security controls / practices are implementedMentors Technician 1s and peers on security best practices, including Nordstrom specific security standards and policiesUtilizes daily work management systems data to prioritize backlog of work, and communicates identified issues/changes to leadershipIdentifies why a problem is occurring, analyze the appropriate data and create an effective plan for resolution using technical solutionsDemonstrates understanding and consistently delivers within the target SLA's for the specific areaDemonstrates understanding of Project Management best practices. Adheres to scheduled work timesYou own this if you have 2+ years' experience in a service management industry2+ years' tech support experience2+ years' experience troubleshooting, testing, or repairing technical equipment. 4 year degree in related field preferred or equivalent experienceWe've got you covered Our employees are our most important asset and that's reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:Medical/Vision, Dental, Retirement and Paid Time AwayLife Insurance and DisabilityMerchandise Discount and EAP ResourcesA few more important points The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. (C) 2022 Nordstrom, Inc Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.