Video Teleconference Operations Support Technician

CACI International Inc.
Springfield, VA
Sep 23, 2022
Oct 03, 2022
Full Time
Video Teleconference Operations Support TechnicianJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: TS/SCIEmployee Type: RegularPercentage of Travel Required: Up to 25%Type of Travel: Continental USCACI is seeking TS/SCI cleared, dynamic technical professionals to join our UDS program to support our NGA customer. As a team, we focus on the design, engineering, implementation, operations, sustainment and disposal of user facing and data center IT services for our customer. With a strong emphasis on continuous improvement and innovation of user facing and data center services that drives efficiencies and effectiveness. Be a part of something greater than yourself and make a lasting impact at CACI.What You'll Get to Do:CACI is hiring a UDS Video Teleconference Operations Support Technician (VTOC) to provide Tier 1 and Tier 2 support to the NGA Video Teleconference (VTC) systems. More About the Role:Scheduling and managing local and remote AV/VTC events, to include scheduling of physical room space when required Generate Tier 1-3 incident tickets in Service Now Provide Closed Captioning Support for all Tier 1 VTC for the hearing-impaired community Provide user education and training on VTC equipment and other basic hardware and software You'll Bring These Qualifications:TS/SCI Clearance w/ ability to obtain CI Poly Experience or knowledge of Cisco TelePresence Management Suite (TMS) CISCO Telepresence 6000, 8000 MXP, EX90, DX80, SX20 H323, H320 and SIP protocols Excellent troubleshooting capabilities and strong communication skills. Strong work ethic and attention to detail Strong time management skills and ability to work flexible schedules to meet job requirements Ability to work independently on projects and/or tasks Security+ Requires Bachelor's Degree or an equivalent combination of years of experience and education and 2+ years of prior relevant experience. What We Can Offer You:- We've been named a Best Place to Work by the Washington Post.- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.- We offer competitive benefits and learning and development opportunities.- We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities.- For over 55 years, the principles of CACI's unique, character-based culture have been the driving force behind our success.Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.As a federal contractor, CACI is subject to any federal vaccine mandates or other customer vaccination requirements. All new hires are required to report their vaccination status.