Large Loss Property Field Adjuster (Baltimore MD)

American Family Mutual Insurance Company
Baltimore, MD
Sep 27, 2022
Oct 03, 2022
Accountant, IT
Full Time
Operating CompanyAFICS American Family Insurance Claims Services, Inc.Our Enterprise is driven by our customers and employees. That's why we provide more than just a job - we provide opportunity. If you are in search of a new challenge and ready for what's next, you're in the right place. Every new job opportunity is a journey that starts with a single step. Start your new journey by reviewing and applying for new job opportunities you are interested in!Job ID:R29800 Large Loss Property Field Adjuster (Baltimore MD) (Open)Compensation may vary based on the job level and your geographic work location.Compensation Minimum:$68,200 AnnualCompensation Maximum:$109,200 AnnualSummary:Job Family SummaryInvestigates and maintains property/casualty claims. Determines liability, secures information, reviews coverages, arranges appraisals, and settles claims. May work in the field or central location.Job Summary The Claim Complex Adjuster position supports the Claim Division goal of ensuring customer service industry leadership and partners with agency to deliver seamless claim service. An experienced adjuster who has achieved mastery in and performs all areas of claim adjustment activities with the highest degree of competency and independence. Processes highly complex claims of significant monetary exposure. May specialize in liability, property or catastrophe claims.Job Level SummaryRequires specialized depth and/or breadth of expertise in own job discipline or field. Leads others to solve complex problems. Works independently in on the most complex situations. May lead functional teams or projects.Primary Accountabilities Investigates origin and cause of high exposure claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc. Checks for prior claims and recognizes environmental exposures.Participates in High Damage Reviews (HDR) to address coverage issues and exposure. Handles claims on a good faith basis.Handles both 1st party and 3rd party claims under multiple policies types and numerous endorsements. Conducts on-site inspections when needed, evaluates damages and handles claim negotiations with insureds, claimants, attorneys, public adjusters.Responds to customer inquiries, makes appropriate decisions and closes file as needed.Interprets and determines policies, leases, by-laws, declarations, articles and contract coverages and applies to all parties for assigned losses. Interprets claim history coverages.Makes independent decisions but recognizes when assistance is needed.Proactively provides all parties with claim process and status as appropriate; answers questions or redirects to other areas.Serves as a mentor and subject matter expert for less experienced adjusters.Specialized Knowledge & Skills RequirementsDemonstrated experience providing customer-driven solutions, support or service.Demonstrated ability to handle 1st and 3rd party, multi-line claims across our operating territories.Demonstrated ability to efficiently and effectively handle complex claims.Extensive knowledge of policies and endorsements coverages.Successfully applied knowledge of each phase of the claim handling process.Education & LicensesValid driver's license required plus an acceptable driving record.Obtain state specific property casualty claims staff adjuster licensing as required.Travel RequirementsThis position requires travel up to 10% of the time.Must be willing to travel for Catastrophe duty if necessary.Working Conditions This position requires the ability to work in high, precarious places between 1 and 33% of the time.This position requires the ability to work with exposure to outside weather conditions between 66 and 100% of the time (applies to field position only).Physical DemandsThis position requires the ability to climb or balance between 1 and 33% of the time (applies to field position only).This position requires the ability to work with distance vision (clear vision at 20 feet or more) for extended periods of time (applies to field position only).This position requires the ability to stoop, kneel, crouch or crawl between 1 and 33% of the time (applies to field position only).This position requires the ability to lift up to 50 pounds between 1 and 33% of the time.Additional Job InformationWhen you work at the American Family Enterprise, you can expect benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, and a paid-time off program. In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Stay connected: Join Our Enterprise Talent Community!#LI-LS1