Night Auditor - Part-Time

Hollywood Casino at Charles Town Races
Charles Town, WV
Sep 29, 2022
Oct 05, 2022
Audit and Tax
Full Time
Overview: Don't just work. Work Happy. A career in gaming? At Hollywood Casino Charles Town, we think you'll enjoy an exciting industry, fast paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.An individual could be successful if they possess the following. SUMMARYCoordinates the overnight operation of the hotel with regard to room inventory, arrivals and departures, answering questions, making reservations, wake up calls and Call Center duties. The Hotel Night Auditor is in charge of the property during the overnight shift. This position closes out the business day, rolls the computer over to a new date, and compiles, reviews and balances postings and accounting information for the day being closed. The Night Auditor is thoroughly trained and able to efficiently perform all emergency-related functions and duties. Work shifts are typically scheduled from 11:00pm to 7:00am. Your daily responsibilities include: Provides outstanding customer service to HCCTR internal and external guests and establishes a positive relationship with our guestsAnswers and facilitates all incoming switchboard calls to the Hotel and CasinoBooks guest hotel reservationsMaintains the guest room inventory of the hotel and sells remaining room inventoryPromotes the hotel and casino services, facilities and outletsProvides guests with information and directions to local attractionsPerforms Front Desk Agent duties to include guest check-in and check-out in a friendly, courteous and helpful mannerChecks for double bookings and adjusts to meet guest expectationsResponsible for clearing trace filesResponsible for handling guest relocations (aka walks)Resolves guest concerns according to established standards, ensuring guest satisfactionResponds to guest requests promptly and courteously; follows up on all guest requests personally to ensure complete guest satisfactionProvides a professional image at all times through appearance and positive behaviorInforms supervisor of major problems, complaints, disturbances or unhappy guests through shift recapsResponds as an expert in emergency procedures and has a thorough knowledge of all crisis communication materialCommunicates regularly with Housekeeping and Facilities to ensure safety and security of guests and team membersResponsible for communicating with the Director of Hotel Operations all no-shows, late cancellations and relocated guestsHandles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier's reports and prepares depositsMaintains cashier bank in accordance with HCCTR policiesCompletes shift and audit checklist tasks, such as credit check, high balance ledger and no-post reportMaintains complete knowledge and complies with all hotel and departmental policies and procedures Qualifications: QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCEPrevious hotel front desk agent and accounting/audit experience preferred. MATHEMATICAL SKILLSMust have the ability to calculate figures and amounts such as; discounts, interest, commissions and percentages. Ability to analyze and correct mistakes in accounting and cashiering is a must CERTIFICATES, LICENSES, REGISTRATIONS Must be able to qualify for licenses and permits required by federal, state and local regulations including but not limited to West Virginia Gaming License. REASONING ABILITYAbility to define problems, collect data, establish facts, and draw valid conclusions. OTHER SKILLSMust possess excellent computer skills including a working knowledge of common business software such as, Microsoft Office and Excel; proficient in PM systems. PHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is regularly required to stand; walk; use and reach with hands and arms. The team member is frequently required to talk and or hear. The team member is occasionally required to stoop, kneel, crouch, or crawl. WORK ENVIRONMENT:The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions The noise level in the work environment is usually moderate The Hotel and casino are smoking facilities. However, smoking is not allowed by employees other than in the designated smoking locations. Something to leave you with: Whether you prefer being at the center of it all or working behind the scenes, there's a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family. The areas of career opportunity with Penn are ideal for just about any skill set. Our company wide commitment to making sure our guests smile as much as we do means you'll enjoy a fun working environment anywhere within the organization.Equal Opportunity Employer