Customer Account Manager

Employer
Sunrise Logistics
Location
Hopeland, PA
Posted
Sep 29, 2022
Closes
Oct 01, 2022
Ref
667279405
Industry
Other
Hours
Full Time
Position Summary Provide exceptional logistics solutions and customer service by efficiently coordinating with customers, internal warehouse operations, and transportation teams Hours This position is Monday - Friday from 8:00 am to 5:00 pm Position Responsibilities/Essential Functions Process customer logistics orders and service requests accurately and efficiently Coordinate with internal departments to fulfill customers orders and requests Schedule delivery appointments for outbound transportation orders Provide regular status updates to customers Resolve customer concerns with effective communication, excellent order management, and customer serv ice Ensure on-time and accurate invoicing of orders Required Education, Training, or Certification(s) Minimum of a High School Diploma or equivalency required Required Experience and Skills Previous customer service experience is preferred Must be able to multi-task in a fast-paced environment and have high attention-to-detail Procedural mindset with ability to prioritize and efficiently manage high e-mail volume Ability to communicate effectively with customers via email and phone Previous experience in Produce and Logistics industry is preferred Ability to perform, collaborate, and effectively work with others in a team based environment Strong interpersonal, organizational and problem-solving skills Computer-savvy with a working knowledge of logistics software (ERP) is preferred Work Environment/Physical Demands Occasionally, work in a refrigerated environment with variable temperatures and exposure to dust, dirt, noise, material handling equipment, moving conveyors, and/or packaging machines While performing the essential functions of this position, must regularly see, speak, and hear; frequently stand; walk; occasionally kneel and stoop; use hands to finger, handle or feel; reach with hands and arms; and use standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines Benefits Comprehensive medical, dental, and vision coverage Flexible Spending Account - healthcare and dependent care Health Savings Account - high deductible medical plan Retirement 401(k) with employer match Paid time off and holidays Earned Wage Access flexible access to wages before payday Company life insurance & voluntary life insurance Short-term and long-term disability Additional benefits include tuition reimbursement, wellness program, employee assistance program, Success Coach, and more!