Receptionist- call center
A$ A' "A' ?Overview:SCOPE:Under direct supervision is responsible for greeting patients and visitors into the clinic in a prompt, courteous, and professional manner. Insures all appropriate forms are complete, accurate, and signed according to company guidelines. Serves as a liaison between patient and medical staff. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.ESSENTIAL DUTIES AND RESPONSIBILITIES:-Greets patients and visitors into the clinic in a prompt, courteous and professional manner. Obtains all appropriate forms as required.-Obtains demographic and insurance information. Obtains copy of patient's insurance cards and current driver's license for file. Updates demographic and insurance information as needed in the system.-Registers all new patients into the system. Prepares and organizes new patient charts. Notifies nursing staff of patient arrivals, placing charts in appointment order. Assists in preparing charts for next days appointments and prints schedules as needed.-Collects co-pays, deductible and other out of pocket amounts at time of visit. Issues receipts if necessary.-Distributes condolence cards to patients families as requested.-Maintains lobby area in a neat and orderly manner.-Identifies no shows and forwards for patient notification.-Demonstrates an understanding of patient confidentiality to protect the patient and clinic/corporation.-Follows policies and procedures to contribute to the efficiency of the front office. Covers for other front office functions as requested.-Prepares correspondence, memos, forms and other typing as requested by supervisor.MINIMUM QUALIFICATIONS:High school diploma or equivalent required. Position is entry level and requires 0-3 years experience, preferably in a medical setting.PHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, operate a calculator, telephone, copier and other such office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for prolonged periods of time. WORK ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves contact with patients and public.