A$ A' "A' ?Company DescriptionOur MissionAt Palo Alto NetworksA' (R) everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.We have the vision of a world where each day is safer and more secure than the one before. These aren't easy goals to accomplish - but we're not here for easy. We're here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.Disruption is at the core of our technology and on our way of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. We're changing the nature of work from benefits to learning, location to leadership, we've rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.Job DescriptionYour CareerWe are seeking an experienced Customer Solutions Lead to champion our global Network Security Customer Success products and customers. You are a natural leader and coach, who brings out the best in the people around you. You will have a key role in setting direction of new and existing NS CS products. You will be responsible for supporting our global customers by creating, implementing, and managing product focused customer solutions. Customers who use their products are more satisfied and more likely to expand/renew. You will maintain and improve the quality and scalability of Customer Success deliverables to customers.Your ImpactProvide world class support to our global Customers across our Network Security Portfolio- you have a passion to improve upon the value delivered to our customersOwn the design, implementation, delivery, and continuous improvement of product specific Customer SolutionsBe a key stakeholder in setting the overall Customer Solutions strategyBuild and maintain strong relationships with product subject matter experts and business leadersWork with Strata Customer Success Operations to be able to measure and report on business impact of solutions programsWork with other Solutions/Enablement solutions leaders to ensure customer solutions align with and support "single face to the customer"A' solutionsWork with the S/E enablement leader to ensure proper training is developed and implementedGather feedback from Customer Success field teams on a regular basis to constantly improve the global customer solutionsQualificationsYour ExperienceBachelor's Degree4+ years relevant experience in customer facing roles such as sales, customer success, or service managementExperience working in technology focused companies or roles, with experience in IT security and networking, strongly preferredHigh-level understanding of Networking, Network Security, and Cloud concepts and experience with multi-vendors networking devices such as Firewalls (physical/virtual/cloud) Passionate about enabling our people and teams to help our customers' achieve successStrong consulting and program management skills Ability to work comfortably with early stage products in a dynamic environmentStrong understanding of the role Customer Success plays in overall customer lifecycle progression and successStrong stakeholder relationship management skillsAdditional InformationThe TeamOur technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign - it just evolves. Our technical team provides behind-the-scenes support to meet our customer's needs. As threats and technology evolve, we stay in step to accomplish our mission. You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised - in fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.We're a fast-growing, immensely successful organization because of our people and products (built and supported by our people). We work the frontlines against cyberthreats and attacks, protecting everyday transactions in the digital environment. It means we're good at scaling quickly to new threats, get fulfillment from resolving new problems, and think about things just plain differently.Our CommitmentWe're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.Palo Alto Networks is evolving and changing the nature of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. From benefits to learning, location to leadership, we've rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@.Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer, the starting salary (includes on-target earnings = base + on target incentives for sales roles) is expected to be between $93,200/yr - $137,000/yr. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.Covid-19 Vaccination Information for Palo Alto Networks JobsVaccine requirements and disclosure obligations vary by country.Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:The job requires accessing a company worksiteThe job requires in-person customer contact and the customer has implemented such requirementsYou choose to access a Palo Alto Networks worksiteIf you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.