Center Manager, Denver

Employer
AARP
Location
Denver, Colorado
Posted
Sep 30, 2022
Closes
Oct 29, 2022
Ref
3613
Industry
Nonprofit
Hours
Full Time
Overview

Older Adults Technology Services from AARP (OATS) advocates for technology inclusion for the 50-plus, providing digital literacy training and programming to older adults. With nearly two decades of experience and insights on how older people interact with technology as well as its flagship programs like Senior Planet, OATS uses its resources to create world-class programs that form the basis for systems change.

The Center Manager develops, executes, and implements new engagement programs that align with the organization's goals and objectives. The manager evaluates existing engagement programs to identify improvements and to measure outcomes. The manager collaborates with management to identify opportunities to streamline processes and develop new procedures that support the business unit/department. The manager leverages the strength of volunteers in Center operations. The manager coordinates and partners with vendors and independent contractors, alongside management, to ensure the Center is maintained at a high-level. The manager ensures data quality and input in necessary software systems that contribute to the organization's goals. The manager procures necessary items for the Center to reinforce the creation of the Senior Planet ethos. The manager multi-tasks frequently, balancing quality participant-service, problem-solving, and maintenance of operations of the overall center.

Responsibilities

  • In collaboration with the Director of Innovation and Program Design, implement innovative pilots and programs that make the Center a "test kitchen" for new ideas, technologies, and approaches that improve the experience of aging.
  • Foster a sense of community and personal belonging among the Senior Planet Center's patrons, staff, and volunteers.
  • In collaboration with the Program Lead, plan, promote, and deliver a diverse and appealing mix of high-quality programming and special events.
  • Recruit and manage a team of dedicated and diverse volunteers to support daily operations, regular programming, and special events.
  • In conjunction with the Director of Communications, create communications and partnership strategies that generate mass public awareness of the Senior Planet Center and drive a high volume of visitors.
  • Collaborate with the Manager, Regional Programs and Program Lead to ensure center operations support the overall strategy and strategic priorities of OATS and the local program.

Qualifications

  • Bachelor's Degree preferred.
  • Minimum one year experience working in a public-facing environment managing programs (community center, library, retail, etc.).
  • Strong affinity for working with older adults.
  • Strong tech proficiency, including experience working with Salesforce, WordPress, and the MS Office Suite, preferred.
  • Ability to work in a fast-paced, public environment while maintaining a calm and welcoming demeanor.
  • Experience managing volunteers.
  • Experience with event and budget management.
  • Effective verbal and written communication skills.
  • In-office/open office environment with the ability to work effectively surrounded by moderate noise.


Flexible Work Arrangement (FWA)

AARP observes Mondays and Fridays as telecommuting workdays, except for essential functions. Remote work and telecommuting can only be done within the United States and its territories.

Compensation and Benefits

AARP offers a competitive compensation and benefits package including a 401(k); 100% company-funded pension plan; health, dental, and vision plans; life insurance; paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance-based and peer-based recognition; tuition reimbursement; among others.

Equal Employment Opportunity

AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.