Digital Engagement Solutions Specialist

Washington, DC
Sep 26, 2022
Sep 30, 2022
Accountant, IT
Full Time
**What We're Looking For** NOT limited to listed locations - this position is open to any candidates living near cities where HNTB has an office location. Will also consider remote work for the right candidate (US locations only). Visit for a list of all office locations. The candidate will be working within the HNTB's Digital Innovations Solutions Group on the Community and Engagement Solutions Team. Comprised of geospatial system developers, planners and engagement experts, this team works with the most innovative geospatial applications in the transportation industry. The Community and Engagement Solutions Team implements and manages enterprise GIS solutions, applications, and analytic dashboards. This team works hand-in-hand with other HNTB digital solutions team members and experts to support innovative engagement solutions with a focus on equitable community outreach, urban mobility and transportation planning. This is a junior level position that will be working alongside mid-level staff and team leaders with a variety of specialties and backgrounds - including geospatial systems development, planning, communications, and equity analysis. Primary Focus Will Include: + Assists team members in identifying and organizing project needs and expectations + Provides end user support for project teams and their use of community and engagement digital solutions + Coordinates with team members and HNTB developers to identify platform enhancements, as well as troubleshoot and resolve platform issues + Assists in configuring or customizing geospatial applications using geospatial knowledge, project requirements and an understanding of client needs + Drafts knowledge base articles for engagement platform features and functions to inform and support end users + Drafts, prioritizes and tracks support tickets using Jira, utilized by the HNTB developer team + Attends and assists team members in meetings with the purpose of supporting end users, identifying enhancements, and communicating status of ongoing requests related to engagement tools + Supports the team in the development and client adoption of digital solution platforms, dashboards, and websites using a suite of ArcGIS tools + Supports team members in the analysis of equity and community mobility data Preferred Qualifications and Skills: + Strong written and verbal communications skills + Able to demonstrate a history of working as part of a multidisciplinary team + Ability to listen to the needs and requests of clients and internal project teams to develop clear and concise directions for developers and support team members + A willingness to learn new skills, tools, and platforms + Understanding of or exposure to database structures is a plus + Experience in the application of ArcGIS Online or Portal and ArcGIS Pro is a plus + GIS analysis skills; especially in the realm of transportation is a plus + Familiarity with scripting languages such Python and SQL is a plus **What You'll Need** Essential Responsibilities: + Develops or customizes system configurations of moderately complex geospatial applications based on geospatial knowledge, the project requirements and an understanding of client needs. + Assists the client in determining survey and mapping needs and the most effective collection methods and technologies to meet those needs. Meets with client and technology staff to define and document system requirements. Develops system configuration specifications, conceptual and logical workflow and business process diagrams for system development or customization. + Creates and executes moderately complex system implementations according to established timeline, budget and quality expectations. + May lead small projects of limited scope and complexity. + Serves as a technical resource in the application of one or more geospatial platform technologies, such as Esri, Bentley, Autodesk, and Certainty 3D. Provides user support and solves moderately complex technical problems with geospatial systems. + Codes, tests, debugs and configures solutions at a moderate difficulty level. May perform peer reviews on work performed by junior staff. Thoroughly documents and tests all work produced. + Continually evaluates work processes and contributes to technology, methodology and process standards. + Performs other duties as assigned. Minimum Qualifications: + Bachelor's degree in Computer Science, Information Technology, Engineering, Geography or other related degree + 2 years related experience + In lieu of education, 6 years related experience **Additional Information** Click here for benefits information: HNTB Total Rewards Click here to learn more about EOE including disability and vet Visa sponsorship is not available for this position. /#AK #Technology Locations: Austin, TX, Boston, MA, Chicago, IL, Des Moines, IA, Detroit, MI, Fort Worth, TX, Kansas City, MO, Madison, WI, Miami, FL, New Orleans, LA, New York, NY, Philadelphia, PA (Pennsylvania), Portland, OR, San Antonio, TX, San Bernardino, CA, San Diego, CA, St. Louis, MO, Tulsa, OK, Washington, DC . . . . . _NOTICE TO THIRD-PARTY AGENCIES:_ _HNTB does not accept unsolicited resumes from recruiters or agencies. Any staffing/employment agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of HNTB. HNTB will have the right to hire that applicant at its discretion and without any fee owed to the submitting staffing/employment agency, person or entity. Staffing/employment agencies who have fee agreements with HNTB must submit applicants to the designated HNTB recruiter to be eligible for placement fees._ **Job Type:** Regular **Full/Part Time:** Full time **Job Category:** Technical Group **ReqID:** R-10462

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