Account Manager

ACS Solutions
Vienna, VA
Sep 24, 2022
Oct 01, 2022
Full Time
Company OverviewDIVERSANT, LLC is now American CyberSystems (ACS Solutions) is a leading global information technology, consulting and business solutions organization that has been a trusted partner to mid-market and enterprise clients around the world in their digital transformation journey for over 20 years. Our Industry vertical based domain expertise, passion for innovation, combined with the power of technologies in cognitive sciences, cloud computing, data sciences, product engineering, robotic process automation, machine learning, and block chain, helps clients envision, build, and run their businesses more efficiently.Headquartered in the US, ACS Solutions has grown to over $2.5 billion in revenue with more than 27,000 employees and consultants worldwide.ACS specializes in Product Engineering Services, Business Application Services, Cloud Enablement, Data Sciences, AI, Machine Learning, Intelligent Process Automation, Consulting Services, Healthcare Business Solutions, Talent Solutions, and Workforce Management SolutionsPlease visit to see how American CyberSystems (ACS Solutions) can help you in your transformation journey to the digital world.Job Summary:Account Managers serve as the face of ACS and the lead point of contact for ACS Fortune 1000, large and mid-market clients. An Account Manager is responsible for building and maintaining strong, long-lasting business relationships with clients, as well as overseeing customer account management, negotiating contracts, and implementing strategies, sales plans, and forecasts for overall business development. A successful Account Manager should collaborate with the sales team to achieve sales quotas while keeping ACS Solutions clients satisfied and engaged with the services in the long run.Essential Duties and Responsibilities: Serves as the lead point of contact for all customer account management matters.Builds and maintains strong, long-lasting client relationships.Generates and develops added-value business with existing clients to meet specified production goals.Manages consistent growth within particular client base.Independently makes and develops contacts with selected clients and strategic partners.Maintains and develops positive client relationships for new and larger established existing clients, assuring all existing clients are contacted regularly to ensure customer satisfaction.Develops need-based marketing relations by conducting office visits and social events like lunches, dinners, attending networking events, conventions, etc.Develops customer relations including, but not limited to, sales leads, research, warm calls, qualifying leads, developing leads, and customer service.Collaborates with recruiters and develops strategies leveraging the strength and knowledge of the recruiters to fill job requisitions successfully.Independently develops and implements sales action plans with objectives and strategies to increase revenue and aggressively acquire new accounts.Seeks and creates opportunities to expand business with current clients.Grows existing accounts to full potential and generates maximum revenue on a long-term basis.Regularly interacts with executives of major clients.Analyzes existing and anticipated client needs and promotes company services to meet such requirements.Exercises independent judgment in preparing and implementing sales and business development plans, sales forecasts and strategies.Independently formulates the overall objectives and strategy to develop a high-value relationship within all areas.Understands prospective client s culture, product portfolio, competitive position, financial state, investment plan, organization structure and key decision-makers.Functions as liaison between client companies and operations staff.Independently negotiates contracts, work orders, purchase orders, and other work agreements.Addresses and resolves clients concerns and issues pertaining to accounts.Performs other account-related duties as assigned by management.Meets annual quota.Mentors and managers Account Manager Trainees.Additional Responsibilities: Understands basic requirements of the Fair Labor Standards Act as it pertains to overtime exemptions and provides Legal and Compliance Teams with information necessary for the determination of a candidate s exemption status during the onboarding process.Understands company policies regarding the engagement of foreign workers (H1B, green card holders, etc.) and assists such workers, working closely with Diversant s Immigration Specialist, in immigration sponsorship process.Provides general administrative and clerical support as part of the sales process.Prepares correspondence and documents as it pertains to candidate or client communication.Reports violations of company policies, safety policies and the misappropriation of company assets.Non-Essential Duties and Responsibilities: Additional duties and responsibilities may be added as needed and subject to change.Required Skills & Abilities: Ability to function well in a fast-paced environment and adapt quickly to changing priorities.Ability to use independent judgment and make discretionary decisions with respect to client needs and other aspects of the sales process.Strong interpersonal, communication, and leadership skills.Highly proficient with social media platforms.Team building skills.Strong customer/client service skills.Results-driven.Problem-solving skills.Strong verbal and communication skills.Attention to detail.Ability to mentor and manage Account Manager Trainees.Strong computer skills and experience with ATS, Microsoft Office, Excel, Word, and Outlook.Required Education/Experience: Bachelor s degree or equivalent.Prior work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role.2 plus years of previous experience in staffing.Experience in dealing with key stakeholders at all levels of an organization.Experience delivering client-focused solutions to customer needs.Experience with Applicant Tracking Systems and CRM software.

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