Collateral Clerk

Herndon, Virginia
Sep 29, 2022
Oct 28, 2022
Full Time

The primary responsibility for this role is to ensure that all liens have been secured on all indirect and direct auto loan collateral. In addition, this role is responsible for tracking insurance for all indirect and direct auto loans.


  • Maintain all incoming title exceptions received from the third party vendor DealerTrack for all newly funded auto loans
  • Maintain all incoming insurance exceptions received from the third party vendor Allied for all newly funded auto loans
  • Process auto loan payoffs
  • Handle member requests pertaining to auto titles and insurance
  • Research and resolve account discrepancies
  • Maintain all incoming internal and external member requests
  • Perform other duties as assigned
  • Remains cognizant of and adheres to NWFCU policies and procedures as well as regulations pertaining to the Bank Secrecy Act (BSA)


  • High-school diploma or equivalent
  • Minimum 1 year of consumer loan experience to include auto loans at a financial institution
  • Experience working in a financial institution in a branch, call center or retail environment may be substituted for consumer loan experience
  • Knowledge of credit union operations, policies and procedures, and credit union account structure is preferred
  • Understanding of the Department of Motor Vehicles (DMV) titling process is preferred
  • Must have the ability to use discretion in your work
  • Demonstrated strong attention to detail
  • Ability to work independently with minimal direct management supervision
  • Demonstrated initiative and resourcefulness as a self-starter
  • Advanced knowledge of MS Office is required

As a COVID-19 safety measure, our employees must provide vaccination status and follow all safety protocols, which may include testing.

EEO Notice

Northwest Federal Credit Union is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or any other classification protected by law.

NWFCU complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Department at 703-709-8900 or