Services Project Manager

UKG (Ultimate Kronos Group)
Washington, DC
Sep 28, 2022
Sep 30, 2022
Full Time
Services Project Manager **General Information** Ref #: 202 9 Travel Amount Required: Up to 25% Job Type: Regular-Full Time Location: USA - USA - Remote **Description & Qualifications** Description UKG is seeking an energetic, customer-focused individual to be a part of the Time Migrations Services team who will have a focus of Migrating Legacy Time customer to Dimensions or Ready and who are active Pro clients. As a Project Manager, this role will assist in overseeing the migration of customers from Legacy Time to the UKG WFM Dimensions Application. The Project Manager (PM) is a critical focal point to manage UKG customers. The PM is expected to manage all project aspects and resources in order to ensure timely, efficient, successful implementations in addition to mentoring of internal team members. Primary/Essential Duties and Key Responsibilities Facilitate customer project kickoff calls, team introductions, define project cadence and develop ongoing customer communication plans Facilitate project discovery sessions with all client business representatives and UKG project team members Determine and document customer success criteria Maintain adherence to UKG implementation methodology and processes Prepare assigned project resources with necessary project-related information, ensuring proper understanding of project requirements, roles & responsibilities, work processes, and success criteria Implement the necessary project management infrastructure (project plans, issues lists, communication plans, project schedule with the customer) Assist Practice Manager by accurately forecasting each month's go-lives Lead customer status and planning meetings as well as participate in discovery meetings Manage the project plan, issues list, and other supporting documents throughout the project in an effort to maintain client expectations and project milestone success Work with various team members to resolve project and process issues in a timely manner and document any issues Communicate and publish project status to the project team Manage project scope to meet project success criteria while maximizing value brought to customers and revenue generated for UKG Manage the financials of the project, invoicing of delivered services, and resolution of any financial disputes Lead assigned projects to a successful completion within appropriate time frame, ensuring industry leading CSAT scores Assist with developing new processes and tools that improve the performance and effectiveness of the project management delivery Qualifications Required Qualifications: Knowledge, Skills and Abilities 2 plus years of project management work experience in a customer-facing enterprise software implementation/technical environment required Experience managing high volume and highly complex customer facing software implementation projects Strong leadership skills with ability to work as part of a project team as well as mentor others Strong analytical skills and experience scheduling, preparing presentations and status reports in addition to superb written and oral communication skills Broad knowledge of HRMS, Payroll, Time & Labor management a plus Experience in a SaaS environment a plus leading complex/strategic clients Experience, Education, Certification, License and Training BS/BA degree or equivalent experience Bachelor's Degree preferred and PMP Certification a plus Preferred Qualifications: Experience with UKG Dimensions Application - Dimensions Company Overview Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at **** EEO Statement **Equal Opportunity Employer** Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. View The EEO is the Law poster ( and its **supplement** . View the Pay Transparency Nondiscrimination Provision ( English_formattedESQA508c.pdf) UKG participates in E-Verify. View the E-Verify posters here ( . Colorado Pay Law The pay range for this position in Colorado is $58,700 to 84,400, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at . This information is provided per the Colorado Equal Pay for Equal Work Act. **Disability Accommodation** For individuals with disabilities that need additional assistance at any point in the application and interview process, please email

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