FACTS Technical Sales Representative K-12

Annapolis, MD
Sep 28, 2022
Sep 30, 2022
Full Time
Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities. The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work. The Technical Sales Representative works closely with the Regional Vice President (RVP), Client Service Management (CSM), and Inside Sales teams to share and demonstrate all of the features that the company's different products have to offer. This position works with existing and potential clients going over complex products and services and demonstrating how they work with other products and services so that clients have a better vision of how FACTS can improve their productivity and efficiency to save the client valuable time and resources. The Technical Sales Representative also serves as the primary technical resource for the Sales Team, as well as provides training to the team. **JOB RESPONSIBILITIES:** 1. Sell and consult on the technical functions of all FACTS products, utilizing knowledge of product features, functionality and integration points. 2. Demonstrate, to potential customers, how and why products or services would suit customers better than competitors' products, including possible demonstrations at conferences and seminars. 3. Gain and maintain extensive product knowledge including components, processes and benefits, with emphasis on FACTS Tuition Management and Billing and FACTS SIS. 4. Complete ongoing analysis of competitors and respond to functional and technical elements of RFP's, as needed. 5. Act as a liaison for the Inside Sales and/or Implementation staff, CSMs and RVPs to ensure proper demonstration of technical aspects of FACTS products/services. 6. Assist sales team members with customer related technical phone calls and video conference applications. 7. Conduct periodic training for sales field staff on technical product features as they are enhanced. 8. Report product enhancement items to Operations Business Owners for future advancement of products and services. 9. Provide monthly reporting to immediate supervisor and/or other members of management or sales, as necessary. 10. In conjunction with, or on behalf of RVPs, demonstrate the technical aspects of a product or products to a large client institution, groups, etc. via web presentations or onsite with travel required. Colorado Candidates: salary range is $48,000-$55,000 annually **EDUCATION:** Bachelor's Degree in related field preferred. **EXPERIENCE:** 1. 3+ years of experience in product service or implementation. 2. 3+ year's relevant experience in technology. 3. Experience developing and delivering persuasive presentations. 4. Experience working with schools/educators and understanding their needs with an emphasis on the business office and their processes. 5. Experience using current FACTS products is a plus but not required. **COMPETENCIES - SKILLS/KNOWLEDGE/ABILITIES:** 1. Ability to articulate technology and product functionality to both business (non-technical) and technical users. 2. Ability to demonstrate a "consultative" selling style that focuses on the client's problem/need, conveys product functionality, and shows how a problem could be solved or mitigated with a NBS product or service. 3. Ability to handle stressful situations and effectively work under pressure and timelines. 4. Excellent organization and time management skills. 5. Excellent interpersonal, written and verbal communication skills (in person, e-mail and by phone), including: demonstrated poise, tact and diplomacy; the ability to interact with individuals at all levels and interface well with all departments in a highly professional manner; and a general pleasant demeanor, exhibiting courtesy and respect, while maintaining a positive attitude. 6. Strong presentation skills. 7. Excellent ability to relate at the decision-maker level within client schools. 8. High standards for productivity with utilization of effective organization, time management and prioritization skills. 9. Consistently demonstrate ability to respond to changing situations in a flexible manner in order to meet current company needs and job demands. 10. Ability to work independently, as well as to work cooperatively as part of a team. 11. Ability to follow through on projects with limited initial information. 12. Strong knowledge of computer technology and Internet applications, Microsoft Office, Word, Excel, PowerPoint, Salesforce and Video Conference Applications 13. Understanding of finance and accounting procedures. 14. Extensive product knowledge, including components and processes. Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK ( . Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402- - or @nelnet.net . Nelnet is a Drug Free and Tobacco Free Workplace.

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