Associate Digital Product Manager, Humanitarian Services Digital Product Management

The American National Red Cross
Washington, DC
Sep 28, 2022
Sep 30, 2022
Full Time
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? As a condition of employment with American Red Cross, you are required to provide proof that you are fully vaccinated for COVID 19 or qualify for an exemption, except in states where it is prohibited by law. Accordingly, employment is conditioned on providing proof of vaccination or having an approved exemption prior to starting employment Join usWhere your Career is a Force for Good Job Description: Work for an organization where your career is a force for good The American Red Cross is currently seeking an Associate Digital Product Manager to support our Humanitarian Services line of business. This position is a Work from Home opportunity and can be located anywhere in the United States. About this role: The Humanitarian Services Product Management team aspires to create human-centered digital experiences for our workforce and clients and to ensure our digital products support successful mission delivery. Our products support our humanitarian mission in a growing number of ways including delivering financial assistance to those impacted by disasters, visualizing situational awareness for disaster response and logistics operations, and onboarding and assignment of new volunteers to critical mission roles. About the digital products we support: The Product Planning and Operations team supports a diverse portfolio of digital products for stakeholders across our Humanitarian Services mission space. This role will be focused primarily on the management of digital products/services that support our Services to the Armed Forces program as well as our International Services program. The digital products themselves are built on a variety of platforms, including Salesforce, with numerous integrations and process dependencies. The associated services, business units, and communities served will grow and adapt over time and the products will need to be constantly at the forefront anticipating evolving client, user, and business needs. The Position: The Associate Product Manager is a critical member of the Product Planning and Operations team, working with the Senior Director, Product Operations Manager and Service Designer to oversee the full product lifecycle, from design to development and release, both building new services and capabilities and continuously improving existing products. The Associate Product Manager will collaborate with design, product, technical, and program colleagues to facilitate understanding of business problems and opportunities, co-create digital solutions, and clearly communicate and document product requirements. Responsibilities: Converts business strategy into system design and functionality; ensures alignment between technical and business units on the strategy and solution proposals to achieve business strategy and requirements Plans and facilitates the refinement of business requirements from engaged stakeholders, including documenting user process flows and user stories Analyzes business and user needs and identifies potential opportunities, challenges, and risks during product design Supports the organization of user stories into epics, phases, and functions Gathers business/program feedback for incorporation into future development Provides and supports clear communication between product, technical, and business/program partners Serves as a product advisor and guide to new business stakeholders, providing training and demos as needed Coordinates with the Product Manager, Scrum Master, and technical team to manage current and backlogged user stories Ensures business units are prepared for, and engaged in, User Acceptance Testing. Supports the development and execution of QA (Quality Assurance) and UAT (User Acceptance Testing) test cases by QA and UAT testers, providing feedback on expected product design and functionality. Anticipates UX/UI needs and collaborates with design resources as needed Monitors performance metrics and reviews system modification/change requests to ensure recommendations meet business units' technology needs. Writes product communications and training for end users, including knowledge base articles and release notes Develop and maintain current knowledge of Salesforce capabilities, to support effective product design and refinement of business/program requirements Qualified candidates must be authorized to work in the United States. The American Red Cross does not sponsor employment visas. What you will need: Education: Bachelors Degree Experience: Minimum 7 years of related experience or equivalent combination of education and related experience required. Knowledge / Skills / Abilities: Technical/Functional: Experience working with diverse communities of end users and business stakeholders Experience with product design and development processes Experience with Agile development frameworks Proficient use of Microsoft applications (ie, Outlook, Project, Visio, Excel, PowerPoint), Jira, and design tools including Mural and Lucidchart Salesforce experience is a benefit; willingness to learn is essential Coordination, Project Management, and Communication: Ability to coordinate tasks and deadlines across concurrent projects Independent and self-motivated with excellent communication skills Excellent interpersonal and communication skills Experience working with internal customers, management, and outside vendors Experience managing expectations and emerging issues Experience consolidating technical and business information for leadership presentations and reporting Essential Functions/Physical Requirements: Depending on the work assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk and manipulate (lift, carry, move) light to medium weights of up to 20 pounds. Requires good hand-eye coordination, and arm, hand, and finger dexterity, including the ability to grasp, and visual acuity to use a keyboard, operate equipment, and read technical information. Overall mobility is essential. This may include sitting for extended periods of time, driving a vehicle, and working under challenging conditions. Whats in it for you: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance your learning. Medical, Dental Vision plans Paid Family Leave: 12 weeks paid at 80% PTO Holidays 401K with 4% match Employee Assistance Disability and Insurance: Short Long Term Service Awards and recognition Pay for Performance For those candidates located in CO or CT, the salary range for this position is: $82,000- $90,000 Note that the American Red Cross sets salary ranges aligned to a specific geographic location in which the job or employee resides. The stated salary range in this posting is an average and may not be reflective of your individual circumstances. We will review specific salary information at the time of phone screening based upon your location Apply now Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Lifes emergencies dont stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights

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