Division or Field Office: Harrisburg Branch Office Department of Position: Claims Department Work from: Home within PA At Erie Insurance, you're not just part of a Fortune 500 company; you're also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia. To attract and retain the best talent, we reward our team members with competitive salaries and a very generous benefits package. Position Summary Exercises independent discretion or judgment in handling of personal lines and commercial auto claims involving questionable or clear liability issues. Handles simple property damage and litigation claims, limited to small claims court. * This is a remote, work from home position with the ideal candidate living in central Pennsylvania. * Core working hours for this position are Monday through Friday, 8a.m. - 4:30p.m. Duties and Responsibilities Establishes immediate contact with Policyholders and claimants, conducts investigations, interviews insureds, witnesses and physicians, evaluates and makes recommendations regarding coverage. Sets and maintains adequate reserves, obtains reports and related materials, determines liability and total value of claim, and issues checks or declines payment. Documents files and submits final report. Identifies subrogation situations and initiates appropriate action. Within designated authority, negotiates with plaintiff attorney as required. Develops and applies a working knowledge of legal and medical claims terminology and procedures. Attends industry-related training programs and attends other training sessions to stay current on policy changes, interpretation or new legislation. Participates on Catastrophe Team when required. This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident. The first five duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished. Competencies Values Diversity Nimble Learning Self-Development Collaborates Customer Focus Cultivates Innovation Information Management Skills Instills Trust Optimizes Work Processes Job-Specific Knowledge Ensures Accountability Decision Quality Qualifications High school diploma or GED required. Bachelor's degree preferred. One year claims handling experience, preferably with casualty claims, or equivalent educational experience, required. OR completion of formal ERIE training program, required Position requires incumbents to provide support for property claims during periods of heavy volume. Appropriate license as required by state. Physical Requirements Lifting 0-20 lbs; Occasional (<20%) Lifting 20-50 lbs; Occasional (<20%) Lifting Over 50 lbs; Occasional (<20%) Driving; Rarely Pushing/Pulling; Occasional (<20%) Manual Keying/Data Entry; Often (20-50%) Climbing; Rarely Nearest Major Market: Harrisburg