Center 2 (19050), United States of America, McLean, VirginiaManager, Tester - Technology Risk Office (Unified Tech Exceptions Program (UTEP) Team) As a Technology Risk professional in Capital One's Enterprise Services Risk (ESR), you will apply your risk management skills to the company's Technology organization. You will partner across Enterprise Services, Divisional CIO, Lines of Business, and Information Security teams to develop and support best-in-class industry risk solutions in a manner that supports innovation and protects our customers, shareholders, and associates. You will collaborate with both 1st and 2nd line teams to develop, monitor, and provide oversight to risk management processes, including reporting compliance results with requirements for the Technology organization. Your contributions will support one of Capital One's key programs to transform our risk ecosystem. Your work will drive insight into risk and control performance, as well as organizational change through risk identification, measurement, analysis, and reporting to enable better management of technology risks in an open and collaborative environment. The Technology Risk Management - Unified Tech Exceptions Program (UTEP) Team, within Tech Risk, is seeking an experienced, highly motivated Technology professional (MGR). The ideal candidate will have strong problem-solving skills, good organizational and communication skills (written and verbal), strong familiarity with the ServiceNow system, proven track record providing customer support, as well as overall project management responsibilities. This will be a challenging role in a dynamic and fast-paced environment requiring the ability to multi-task and prioritize assignments appropriately. Responsibilities: Perform User Acceptance Testing and Production Testing for Unified Tech Exceptions ServiceNow System Help manage the UTEP User Acceptance Testing and Production Testing schedule Provide guidance, expertise, and support for on-going design and process improvements for UTEP within the ServiceNow system Assist in the development of the roadmap and manage the plan for the overall Unified Exceptions Management Program ServiceNow System Develop and implement oversight processes to validate compliance with the Unified Exceptions Management framework and associated processes Engage closely with ServiceNow partners and key stakeholders in the development and system enhancements supporting the Unified Tech Exceptions Program Provide answers to customers' questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources Basic Qualifications: High school diploma or equivalency At least 2 years of experience in an Information Technology or Risk Management field At least 2 years of experience in presenting to business executives At least 2 years of experience in process or documentation development At least 2 years of governance, risk, and compliance tool experience At least 2 years of experience in customer support Preferred Qualifications: Bachelor's Degree or Military Experience 2 + years of experience with ServiceNow System 2 + years of Agile experience 2 + years of experience with JIRA Experience working in a fast paced consulting environment Ability to communicate effectively with people across multiple levels Ability to negotiate and influence results without direct authority Strong consulting skills At this time, Capital One will not sponsor a new applicant for employment authorization for this position. 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