Systems/Network Engineer (Tier III SOC Technician)

Employer
Veterans Enterprise Technology Solutions
Location
Ashburn, VA
Posted
Sep 27, 2022
Closes
Sep 29, 2022
Ref
664743413
Hours
Full Time
Overview: Staffing Pros, a division of VETS Inc., is recruiting a Systems/Network Engineer (Tier III SOC Technician) in Ashburn, VA. The selected candidate will have the option to work hybrid, two days in office and three days remote once established on the team.If you have additional questions not answered by the information contained within this posting, please contact our team directly at StaffingPros@vets-inc.com. Responsibilities: The SOC Technician III serves as the highest level of support within the technical support team. Technical issues that cannot be resolved by tier 1 and tier 2 are escalated to this position. This role requires advanced expertise in troubleshooting difficult networking, system, and end user issues.Resolve complex technical issues directly with customers submitted by phone and emailAct as the primary escalation point from tier 1 and tier 2 support techniciansAdvanced knowledge and troubleshooting of Microsoft server and desktop operating systems, and hardwareAdvanced experience with setting up, management of, and troubleshooting Active Directory environmentsVirtualization design, implementation, and support (VMware, Hyper-V, Xen)Manages and monitors the operational activities of the data/voice/video network, configuration, maintenance, and security.Familiarity with various storage appliances and technologies used in enterprise installations (iSCSI, RAID, SAN, NAS)Expertise in Office 365/Azure administration and migrationsKnowledge of SaaS based products, and management of customer licensesFamiliarity with various storage appliances and technologies used in enterprise installations (iSCSI, RAID, SAN, NAS)Maintain and update documentation along with creation of technical proceduresDevice firmware and OS patching/upgrades as requiredAnalyzes network functions and evaluates the services provided; develops plan of action and recommendations; identifies milestones and issues to be addressed, and generates reports as required.Provides technical leadership and guidance to technical staff; ensures compliance with policies and regulations, and that all issues are addressed and resolved.Monitors utilization trends, manages network performance, and assures maximum uptime; performs ongoing analysis, capacity planning, and technical tuning of the network systems to improve performance.Designs, configures, deploys, and maintains network infrastructure components; troubleshoots network to diagnose system problems; identifies, locates, resolves, and repairs problems; installs and configures software upgrades, file sharing, and domain security protocols; designs and monitors VMware infrastructure and united communications (UC) systems, DMZ and Networks.Plans, develops, and designs network management and maintenance projects, including policies and procedures, operational improvements, backup and archival files, andCoordinates operations activities with other departments and service providers; designs and implements campus-based LAN's, connectivity issues, and cabling systems.Knowledge in setup, configuration, administration, of firewalls and firewall clusters along with multi-site policy configurations.Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.Computer network domains, technologies, and protocols.Networked systems access and security guidelines and procedures.Network performance tuning techniques.Demonstrable knowledge of routing, switching, firewalls, Unified Collaboration and security technologies.Current trends and information sources for managing network systems.Project planning and management principles.System backup and recovery procedures and techniques. Qualifications: 10+ years technical experience troubleshooting complex network, system, and end user support issuesExcellent communication skills both written and verbalResourceful and able to take initiative in a dynamic environmentCurrently hold or be willing and able to obtain the following certifications within designated timeframe after onboarding:ITIL FoundationCompTIA A+CompTIA Net+CompTIA Security+CCNAMCSEMust possess required skills and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performedMake recommendations that impact the budgetEstablishing and maintaining effective working relationshipsAssessing network and telecommunications support needs and developing and promoting effective solutionsAssessing and prioritizing multiple tasks, projects, and demandsMaintaining confidentiality of work-related information and materialsEffectively using interpersonal and communications skills, including tact and diplomacyEffectively using organizational and planning skills, with attention to detail and follow-throughMaintaining an established work schedule EEO Statement: Staffing Pros a division of VETS-inc is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information