NorthHill Technology Resources has a need for Desktop Support Engineer for a newly awarded Federal Program in Springfield, VA. Qualified candidates must have a minimum of 2 years of Desktop Support experience and an active TS/SCI Clearance. This is a direct-hire role with our client, a fast-growing Federal Integrator. Desktop Support Engineer Systems administration of desktop and server systems connected to local and wide area networks. Desktop system management responsibilities involving account monitoring, security, Operating System (OS) installation, and other local area system administration related functions. Provide support for implementation, troubleshooting and maintenance of IT systems and management of system infrastructure and any processes related to these systems Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provide Tier 2 and Tier 3 problem identification, diagnosis and resolution Provide support for the escalation and communication of status to agency management and internal customers Install/load operating system and application software Isolate and resolve hardware and software problems involving the applications, the operating system, the hardware, the communications infrastructure, or any combination therefore Troubleshoot, maintain integrity and configure network components along with implementing operating systems enhancements to improve reliability and performance Perform software installations and upgrades to Unix/Windows operating systems and layered software packages and maintains them in accordance with established policies, procedures and service level agreements; evaluation and installation of software/hardware patches and resolution of software related problems associated with COTS/GOTS products Create and follow procedures to maintain and manage multiple linked databases including security, data safety and integrity, disaster recovery, and bulk data import/exports. Conduct routine and emergency maintenance of assigned data center equipment Communicate/coordinate scheduled preventive maintenance windows with potentially impacted customers Collaborate and contribute to the development, administration, and testing of backup and recovery plans Ensure systems are secure to STIG guidelines by utilizing tools such as Retina and HBSS Maintain operational, configuration, and other standard operating procedures (SOPs) Verify system availability with existing Enterprise tools Work Location: 7500 GEOINT Drive, Springfield VA 22150 (Customer Site)