Regional Support Specialist

Food Lion
Dover, DE
Sep 26, 2022
Sep 29, 2022
Full Time
A$ A' "A' ?Position Summary - The Regional Support Specialist delivers sustainable growth in sales, profits, people and ensures consistent execution of initiatives across a region. Responsibilities include delivering on the Food Lion Brand Strategy by analyzing operational results to discover and capitalize on opportunities for improvement including ensuring Food Safety and Regulatory measures are met. Responsibilities also include developing retail talent, focusing on store manager efficiency and leading front-line skill development. Collaborating with the Director of Operations and Regional Executive Committee, the Regional Support Specialist identifies talent gaps and offers solutions to enhance business results. Principle Duties and Responsibilities Identify and align on focus priority stores with Director of Operations with a focus on delivery of regional KPI's, trend analysis as well as troubleshooting areas of opportunity. Develop focus and priority action plans based on key performance indicators. Partners with the Director of Operations and Store Managers to evaluate the execution of Food Lion Every Day. Lead talent planning conversations with Director of Operations to discuss performance, capability and career aspirations of store talent for the purposes of ensuring role-appropriate assignment, identifying development needs, succession planning, and building bench strength, leveraging the Food Lion Retail Talent Planning tools, high performance career development and processes to include job fairs. Ensures high-level of effectiveness and impact of Regional Lead and Trainers (RLT) structure to support department-specific technical training within their regions. Manage the regional training targets and manage tracking in support of delivering financial goals. Overall responsibility for ensuring associate completion of and compliance with all regulatory training within their regions. Responsible for conducting training classes on an as needed basis based on organizational priorities. (ie Unconscious Bias, Uncovering Talent, etc.) Inform, educate and train retail leadership and support staff to maximize the execution of all front end operational key performance indicators (fast & friendly, IPB, supplies, behaviors), initiatives and programs in support of achieving the financial targets and delivering on the retail promise. Partner with regional retail leadership team in support of delivering on financial expectations regarding front-end initiatives. Basic Qualifications Strong retail operations experience Strong execution experience with proven track record Thorough understanding of Standard Practices and Merchandising techniques Proficient in Microsoft Office (including Excel and Power Point) Demonstrated leadership and ability to influence others Must live within their respective region Preferred Qualifications Experience with organizational change management 2+ years of multiple retail location responsibility Education Bachelor's Degree or equivalent combination of education and related work experience. Experience Minimum of 3-5 years combined experience in retail, merchandising, training, change management Skills and Abilities (Skills needed to execute job duties) Ability to manage day to day activity in support of identified business area and functional area strategies Demonstrated ability to implement and analyze retail business using consumer insights and analyzing trends. Active listener with an ability to build trust across varying levels of the organization High degree of credibility and the ability to work with and through all levels of management Excellent organizational, planning, influence, communication and presentation skills Self-motivated and persuasive in presenting and selling ideas and executing their implementation Competencies (Knowledge and behavior necessary to perform the job duties) Physical Ability to lift, push, or pull 50lbs Travel 100% with 8 - 12% overnight, depending on regional geography