JOB SUMMARY The Manager, Marketing Operations is part of a new team that reports into the Chief Marketing Officer (CMO) of Charter Communications. This team is responsible for developing integrated marketing strategies across all Marketing, with an emphasis on acquisition, upgrade and mover initiatives. The Manager, Marketing Operations reports to the Vice President, Marketing Planning & Operations. This is a high visibility role within the Marketing organization. The key responsibilities of this role include supporting the operations of the Marketing department to ensure the department runs seamlessly and smoothly, integrating and connecting work streams, supporting the Chief Marketing Officer (CMO) and communicating with the leadership team and the broader organization. The day to day responsibilities include project management of key marketing projects or campaigns, project management of special projects and internal communications development. This individual will work with business partners across the Marketing team including creative strategy, direct marketing, media, digital and database marketing. MAJOR DUTIES AND RESPONSIBILITIES Assists with the planning and coordination of integrated marketing campaigns and programs that the Marketing Planning team will lead in order to drive sales and results across all product lines. Works with cross-functional teams across Marketing including Database Marketing, Marketing Communications & Retention, Creative Strategy, Digital, Media and Direct Marketing. Actively manages progress across key projects and deliverables across the marketing department. Drives progress by working with individuals across the department and the broader organization. Develops internal communications and presentations as needed to support marketing campaigns, present updates on key initiatives and/or for internal or external presentations by the Chief Marketing Officer. Implements strategic and operational processes making time, information, and decision processes more effective. Creates, adjusts or maintains processes to ensure flawless but flexible execution, driving down expenses and reducing speed to market. Makes recommendations and implements ways in which the Marketing department can run more smoothly and effectively. Supports the Vice President, Marketing Planning & Operations with day-to-day duties and projects as needed; works on special assignments as requested by the CMO. REQUIRED QUALIFICATIONS Skills/Abilities and Knowledge Ability to read, write, speak and understand English Strong attention to detail and strong project management skills Strong verbal and written communication skills Highly developed capacity for teamwork and a strong focus on the customer Exceptional leadership, communication and organizational skills Ability to work independently and develop recommendations autonomously Ability to manage all phases of multiple projects from beginning to end with sufficient autonomy Ability to show judgment and initiative and to accomplish job duties in a fast paced environment Ability to work well with people from all levels of the organization, many different disciplines and varying degrees of technical and business experience Ability to present to senior level management Ability to make decisions and resolve problems while working under pressure Education Bachelor's Degree in Marketing, Business or related discipline and/or an equivalent experience Related Work Experience Project management or equivalent experience; 5+ years Marketing, communications or equivalent experience; 2+ years PREFERRED QUALIFICATIONS Knowledge of cable television, high speed internet, phone, mobile and/or relevant products and services a plus Experience marketing services and/or recurring revenue products a plus Experience in mass, digital and/or direct marketing planning a plus WORKING CONDITIONS Office Environment MOP500 319700 319700BR