Customer Service Representative

Dover, DE
Sep 25, 2022
Sep 28, 2022
Customer Service
Full Time
The Customer Service Representative will report into the Operations Team Manager. This role involves working in a call center environment making outbound calls to engage members in order for departments to complete consultations. In addition, to working in a matrix team environment to complete daily operational tasks that provide support for the overall maintenance of the department Services Center. Job Requirements: Handle incoming customer service calls Dispatch incoming customer phone calls Accept customer calls and return customer Maintain customer service related information for customer accounts Ensure quality customer service and customer satisfaction Maintain customer service voicemail and return customer calls Provide customers with superior customer service Provide customer service for internal customers Capturing customer information and answering customer inquiries Resolve inbound customer calls regarding account Take customer orders and provide high-quality customer service Make out going customer service calls Work with customer service manager to ensure proper customer service Resolve any customer service issues Answering inbound calls and providing excellent customer service Provide customer support and handling customer inquiries Combining excellent customer service skills Assure quality customer service to all customers Provide exceptional customer service to all customers Provide superior customer service with all customer interactions

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