Manager Order Management

Reston, VA
Sep 25, 2022
Sep 27, 2022
Full Time
A$ A' "A' ?About usGate Gourmet, a gategroup company, is the world's largest independent provider of catering and provisioning services for the airline industry. For the past 70 years, we have served over 250 carriers in more than 30 countries. Gate Gourmet combines culinary expertise with the highest standards of food safety and production to deliver delicious, healthy, and affordable meals to over 270 million travelers around the globe.Job SummaryThe Manager, Order Management & Logistics, Pourshins is responsible for selecting, managing, and coordinating the transportation network and transport modes inbound to warehouses and outbound to customers. This position is responsible for managing the transportation requirements to meet customer needs, the oversight of inbound products, and the uninterrupted flow of outbound materials to meet customer requirements. Additionally, the position is responsible for the management of the Purchase and Sales Orders to ensure prompt movement of materials into our warehouses and out to our facilities. Key responsibility is the evaluation and improvement of the transportation network, assisting in the development of policies, programs, and procedures for transportation systems, including schedules, rates, routes, assignment of drivers and vehicles, and other terminal and transport operations. The position ensures compliance with transportation laws, procedures, and programs.Main Duties and Responsibilities:Oversee and liaise with 3PL providers to ensure effective and timely delivery.Works with Pourshins teams to ensure timely day-to-day communication with warehouse providers and end users.Liaises with service partners (transportation and warehousing) to ensure complete service delivery including on time and in full.Anticipates and proactively mitigates or manages potential operational disruptions and provides updates to warehouses, inventory planners, and the Customer Service, team.Coordinates inbound and outbound deliveries with Pourshins warehouses. This would include vendor shipments, deliveries to customers, shipments between warehouses, and customer returns.Manages and arranges inbound product transport in conjunction with Pourshins inventory planning team.Address any day-to-day issues that arise from transport providers or warehouses causing receiving or shipping delays.Manage and maintain delivery and rate schedule(s) for all deliveries: Inbound, Outbound, Warehouse to Warehouse, and Customer Returns.Maintains logs and information databases related to tracking information and on-time delivery history.Works with internal ERP systems and follows company processes.A cents € cents Work with 3PL suppliers on Continuous Improvement managing a pipeline of improvement initiatives for Service Quality and Service EfficiencyMonitor and update key performance indicators and reports for primary supply chain vendors used for review by senior management.Manages transport compliance with established proceduresDevelops and maintains strong working relationships with key stakeholder departments to facilitate workflow activities.Supports or represents the team from time to time at end-user meetings or in projects.Performs setup and other functions in ERP.Participates in service improvement or cost-saving initiatives and projects as relevant to the role and areas of expertise.Participate in defining and designing all 3PL transport KPIs for Quality and Efficiency. Prepares KPI reporting for areas of accountability, ensuring targets for the business are met.Monitor and update key performance indicators and reports for primary supply chain vendors used for review by senior management or customers.Supports the internal team in the investigation of complaints and issues.Manages credits/charges resulting from transport Over, Short, and Damage (OS&D) and other claims.Manages an ad-hoc set of transportation protocols and/or protocols established within a transportation management system.Maintains effective internal control over transport expenses versus budget. This includes regularly scheduled transportation costs and non-standard transportation costs.Validate the accuracy of cost information for all shipmentsConducts analysis of lanes, rates, and modes of transport including truck, rail, ocean and air.Participates in running annual RFPs for transport lanes within the network Manage a recurrent simplified tendering system for transportation by lane bundlesQualificationsEducation:Bachelor's degree in business or supply chain managementAPICS or CSCMP preferred; related operations management courses helpfulWork Experience:5+ years of experience in transportation, supply chain management, or logistics1+ years of customer service experienceExperience within the airline industry preferredTechnical Skills:Proficient in Microsoft Office Suite. Expert in ExcelProven experience in managing a dynamic multi-mode transportation operational platformExperience managing 3PL and owned asset transportation providersSound analytical and problem-solving skillsMust have the ability to work in a fast-paced, deadline-driven environmentDemonstrated customer service orientation, both internal and externalExcellent time management and critical thinking skillsProven proficiency in problem-solving and decision makingLanguage / Communication Skills:Excellent verbal and written skills, ability to present proposals and performance data, comfortable interfacing with senior executives. Fluency in a foreign language is beneficial to the position, however not mandatory.Job DimensionsGeographic Responsibility: North AmericaTravel %: up to 10%Internal Relationships: Pourshins colleagues at all levels, gategroup service partners, and colleagues in general.External Relationships: Service partners, caterers and service providers, vendors, etc.Work Environment / Requirements of the Job: Ability to sit and use a computer for extended periods of time.Ability to answer phones, and utilize a variety of office equipment. Ability to lift a minimum of 15 lbs. and reach overhead. Gategroup Competencies Required to be Successful in the Job:Thinking - Information Search and analysis & problem resolution skillsEngaging - Understanding others, Team Leadership and Developing PeopleInspiring - Influencing and building relationships, Motivating and Inspiring, Communicating effectivelyAchieving - Delivering business results under pressure, Championing Performance Improvement and Customer Focus Demonstrated Values to be Successful in the PositionEmployees at gategroup are expected to live our Values of Excellence, Integrity, Passion, and Accountability. To demonstrate these Values, we expect to observe the following from everyone:We treat each other with respect and we act with integrityWe communicate and keep each other informedWe put our heads together to problem solve and deliver excellence as a teamWe have passion for our work and we pay attention to the little detailsWe foster an environment of accountability, take responsibility for our actions, and learn from our mistakesWe do what we say we will do when we say we are going to do itWe care about our coworkers, always taking an opportunity to make someone's day betterThe above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser:

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