A$ A' "A' ?Location: - Hillsboro, OR/ Santa Clara, CA/ (Ashburn/Sterling, VA) /Richardson, TXJob Responsibilities:Candidate should be able to provide proof of Covid-19 Vaccine at the time of joining.A cents € cents Hardware Troubleshooting SupportA cents € cents Support hardware faults and customer requestsA cents € cents Managing assigned issues and working based on priority levelA cents € cents Using web-based tools for managing and locating hardware in data center suites and storage roomsA cents € cents Being able to identify a variety of server components and their functionsA cents € cents Add/remove server components. (NVMe, SSD, HDD, DIMM, NIC, RAID cards)A cents € cents Replace server hardware componentsA cents € cents Perform BIOS, Firmware and iDrag updates in Co-ordination with remote support teamsA cents € cents Troubleshoot and repair network devices experiencing issues or failures while coordinating with Network Reliability Engineering (NRE)A cents € cents Interfacing with internal customers to coordinate troubleshooting and downtime in a professional mannerA cents € cents Submitting RMA requests for replacement partsA cents € cents Resolve tickets and tasks within SLA/SLOA cents € cents Update all tickets on a weekly basis at minimumA cents € cents Update all tickets with quality updates so anyone can follow exactly what work was completed and the state of the equipment at each stage of the troubleshooting and repair processA cents € cents General SupportA cents € cents Monitor Slack channels and respond to internal customer groups requests or escalationsA cents € cents Monitor team Slack channels and respond to team members in a timely mannerA cents € cents Change Management and Critical Project SupportA cents € cents Jump on critical issues and GCNs immediately as they arise on the siteA cents € cents Support "all hands on deck"A' situations such as code-yellow or code-red eventsA cents € cents Support facility or power maintenance as neededA cents € cents Network Troubleshooting supportA cents € cents Network Traffic Shift queue and respond to ticketsA cents € cents Respond to requests from NRE regarding general network troubleshootingA cents € cents Support NRE CM's for switch replacements and other issues