Senior Analyst, Workforce Management (REMOTE - Healthcare Staffing and Scheduling Optimization)

Trinity Health (HQ Michigan)
Washington, DC
Sep 24, 2022
Sep 26, 2022
Full Time
A$ A' "A' ?ESSENTIAL FUNCTIONS1. Demonstrate Trinity Health Mission, Vision, and Core Values in behavior, practices, and decisions.2. Serve as a reliable and trustworthy team member supporting achievement of the Trinity Health Balanced Scorecard Metrics.3. Demonstrate an understanding of and commitment to the philosophy and objective of continuous improvement (including both internal team work and consultative work with colleagues across Trinity Health).4. Demonstrate an action-oriented, self-motivated attitude in the relentless pursuit to solve problems, optimize processes, and coach others likewise.5. Demonstrate ability to be a positive, motivational change agent to facilitate effective adoption of new workforce management tools by clinical and non-clinical front-line managers. Maintain effective relationships with managers and executives.6. Serve as a both a conceptual subject matter expert on workforce management standards and technical subject matter expert on the UKG Dimensions systems and other workforce or financial systems.7. Educate, train, and consult with clinical and non-clinical front-line managers empowering them to:a. optimize staffing to workload demand by hour of day and day of week based on historical data and forecasted workload, including for large, complex 24/7 operations departmentsb. create staffing grids/models, budgets, forecasts, and variance analysesc. interpret key workforce management, financial, and UKG Dimensions reports8. Develop comprehensive (both conceptual and technical content) training/education materials.9. Lead large group, small group, and individual training sessions. Lead and train other workforce management staff and other colleagues to train large group, small group, and individual training sessions (ie "train the trainer"A' )10. As assigned, manage operations, enhancements, and day-to-day functionality of the UKG Dimensions (formerly known as Kronos) suite of products, including, but not limited to: Workforce Advanced Scheduler, Healthcare Productivity Analytics, and Healthcare Extensions (real-time acuity-based inpatient clinical staffing tool; formerly known as Optilink), and UKG Data Hub and other business intelligence applications.11. Ensure integrity and timeliness of reporting from workforce and financial systems.12. Support and optimize performance of contract labor management systems.13. Ensure high quality customer service is delivered to Trinity Health Regional Health Ministry colleagues related to workforce management systems.14. Build and implement labor expense budgets, forecasts, and staffing models in collaboration with clinical, finance, and operations leadership.15. Prepare operational and financial analyses to determine the performance and profitability of business units.16. Develop, document, and train colleagues to comply with Trinity Health workforce management standards using industry best practice resources such as benchmarking databases and professional association guidance (including, but not limited to, standards that dictate where and how labor hours are tracked, payroll policies, time and attendance policies, etc.)17. Participate in and lead projects including developing and managing to a project plan. Ensure timely completion of deliverables. Participate in business workflow mapping, impact analyses and modeling. Prepare status reports or communication plans and keeps management and key stakeholders apprised. Resolve problems that arise and address risk factors to ensure project deliverable timelines are met.18. Research and compile detailed information from multiple sources; prepare materials which may include the development of new policies, processes, and opportunities; present effectively in person or via web conference.MINIMUM QUALIFICATIONS1. Bachelor's degree in business, healthcare or related field and an equivalent combination of education and experience.2. Healthcare experience preferred.3. Minimum of three (3) years work experience in related field or role.4. Lean, six sigma or related experience or certification preferred.5. Strong proficiency with Microsoft Office 365 (Word, Excel, PowerPoint). Experience with business intelligence reporting tools or other business dashboards preferred.6. Ability to develop/maintain effective collaborative relationships and partnerships with leaders, stakeholders and decision makers.7. Strong attention to detail and organizational skills.8. Ability to support multiple concurrently running projects and adapt to changing deadlines, competing priorities and unexpected assignments.9. Ability to respect confidential and sensitive information; understanding and honoring lines of accountability and communication is essential.10. Strong attention to detail and organizational skills.11. Able to work in a fast paced, high performing environment.12. Ability to learn and coach others on new systems.13. Excellent interpersonal and communication (written and oral) skills.14. Ability to develop appropriate methods to collect, analyze, and report data. Must possess deep analytical, quantitative, evaluative, and problem-solving skills.15. Must be comfortable operating in an ambiguous and matrix organizational structure. Ability to operate in a highly autonomous self-directed manner under frequently changing structures, requirements, and priorities.16. Strong organizational and customer services skills. Ability to interface with technical, non-technical leaders and business owners.17. Ability to lead meetings, events and orientations. Some knowledge and experience managing or leading small projects or portions of medium size projects.18. Must possess a personal presence that is characterized by a sense of honesty, integrity and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals and values of Trinity Health.