Sr Manager - Product Management, External Affairs

Capital One
Richmond, Virginia
Sep 24, 2022
Oct 19, 2022
Full Time
West Creek 4 (12074), United States of America, Richmond, Virginia

Sr Manager - Product Management, External Affairs

Capital One's commitment to change banking for good is ingrained in the daily work of the External Affairs team. We pride ourselves on disrupting the status quo and finding opportunities to enhance the communities where our associates and customers live, work and play.

External Affairs is comprised of the following seven teams that are committed to advocating for an inclusive society, building thriving communities and creating financial tools that enrich lives:
  • Communications
  • Community Impact and Investment
  • Community Finance
  • CRA Strategy and Program Management
  • Government and Policy Affairs Group
  • Regulatory Relations
  • Strategy and Engagement

The External Affairs team is imagining potential future paths for our volunteerism and grant-making platform and is looking for a Sr. Manager, Product Management with a dynamic product mindset to lead the exploration and delivery of this next-gen philanthropic platform experience. This is a true Enterprise platform, so you will work in partnership with many stakeholders with diverse needs inside and outside the company to envision and deliver industry-leading experiences that enable the heart of Capital One's mission and community impact to beat stronger than ever.

  • Become an expert on tools, platforms and technology related to the service of our philanthropic partners
  • Truly understand user needs and manage to results that meet them by establishing ambitious measurable objectives based on fundamental drivers by following the data
  • Identify, prioritize, and launch innovative platform features that drive impact in our communities and enhance our ability to tell the story of that impact.
  • Establish shared vision and buy-in on priorities across the company and drive product development and ideation with the input of the community impact and investment team, our CRA team, our nonprofit partners and our thousands of amazing associate volunteers.
  • Confidently lead technology delivery in support of this vision as trusted and respected partner of our community and software engineering partners.
  • Build relationships and collaborate with key stakeholders to ensure delivery of resources and commitments from partner teams
  • Maximize efficiency in a constantly evolving environment where the goals can be ambiguous and the process fluid

Who We're Looking For
  • You can communicate complex ideas clearly, your team knows their priorities and why they're doing what they're doing. You can talk about your products, platforms and vision in a way that resonates just as strongly with your engineering partners as it does with your business users.
  • You are thrilled by the art of the possible and thrive in the face of a challenge, looking for creative ways to meet complex and multi-faceted user needs.
  • You love to ship product and projects that drive impact and value
  • You enjoy teaching yourself new skills and driving whatever aspect of a project is needed to succeed
  • You're not afraid to pull your own data, build your own business models, and do your own mockups
  • You take personal responsibility for the productivity, results and culture of any team you are a part of
  • You live the principles of positivity, humility, inclusivity, and sound judgment every step of the way and value diversity of thought, regardless of title or job function

Basic Qualifications:
  • At least 5 years of experience leading teams to deliver cross functional major initiatives in a deadline-driven environment.

Preferred Qualifications:
  • Experience in digital product management
  • Experience in driving 'build vs buy' decisions and delivering the chosen outcome.
  • Comfortably conversant in high-level technical topics related cloud-based software development
  • Experience leading the build of products with API or batch-based data movement functions
  • Understanding of data management, reporting and analytics principles
  • Bachelor's Degree in Computer Science or Engineering or equivalent experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

    No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

    If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

    For technical support or questions about Capital One's recruiting process, please send an email to

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    Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).