Principal Associate, Students & Grads Programs Learning Consultant

Capital One
Richmond, Virginia
Sep 24, 2022
Oct 20, 2022
Full Time
West Creek 2 (12072), United States of America, Richmond, Virginia

Principal Associate, Students & Grads Programs Learning Consultant

Capital One's Campus Programs and Job Family Learning team is at the forefront of developing future leaders. This role will partner closely with the team leader, program managers, and other key Students & Grads Program stakeholders to develop and implement engaging learning strategies, with a focus (though not exclusively) on virtual learning methods. This individual will analyze learning needs, design and develop blended curriculum, and measure and report on learning effectiveness. The target audience this role will support includes associates participating in our Product and Design rotational development programs. These associates represent early and emerging talent in Capital One's Product and Design organizations, and their learning needs require training in hard and transferable skills.


The ideal candidate for this position:
  • Values the innovation of the learning experience for a group of hyper-digital, fun-seeking, customer-centric associates
  • Communicates with a variety of audiences with a dynamic and conversational style in both written and verbal channels
  • Pursues ongoing professional development by curating best practices for learning and leveraging learning theory like Bloom, Masie, and Gagne
  • Obsesses about the associate and customer experience

Key Responsibilities
  • Design and develop curriculum, programs, learning materials and performance support tools (including self-study, classroom, e-Learning, etc.) based on industry design standards for a given modality (includes traditional, web, and mobile design)
  • Demonstrate an aptitude for, knowledge of, and agility with new learning technologies in a fast-paced, ever-changing environment
  • Design training solutions that demonstrate an understanding of adult learning principles and leverage current learning trends, including gamification and rich media (example: video) to enhance the learner experience
  • Lead effective stakeholder, subject matter expert, and learner interviews that enable identification and curation of relevant content for the end-learner
  • Increase the effectiveness of learning solutions by identifying and recommending format/modalities that create an optimal learning experience
  • Determine, recommend, and document project instructional standards and strategies, learner engagement strategies, and evaluation plan
  • Represent Learning in broader project efforts, ensuring an early focus on the implementation needs to ensure effective delivery in 100% alignment with project timeline goals
  • Consult with team leader and development program managers on performance improvement and learning strategy
  • Make decisions by identifying issues, diagnosing problems, generating alternative solutions and analyzing opportunities and risks
  • Set and achieve challenging individual goals that support department and business goals
  • Assume personal responsibility for projects and follow-through to completion with minimal need for direct supervision

Basic Qualifications
  • Bachelor's Degree or military experience
  • At least 3 years of experience in Training Design and Development
  • At least 3 years of formulating learning experiences for various audiences
  • At least 3 years of experience with learning content development tools, (Articulate 360, Adobe Captivate, Adobe Design Suite, and Camtasia)

Preferred Qualifications
  • Master's Degree in Instructional Design or Instructional Design Technology
  • At least 4 years of Training Design and Development for digital modalities
  • At least one year of experience with Product Management and Design Thinking
  • At least one year of experience in UI/UX and graphic design
  • At least one year of experience with mobile content creation, curation and delivery
  • At least one year of experience with Adobe Creative Suite (InDesign, Photoshop and video editing software)
  • At least one year of experience with Zoom (or comparable virtual classroom product)
  • At least one year of experience in Google Suite
  • Project Management Professional Certification or knowledge of Agile methodology

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).