Manager, Project Management - Retail and Direct Banking

Capital One
Glen Allen, Virginia
Sep 24, 2022
Oct 19, 2022
Full Time
Knolls 1 (12034), United States of America, Glen Allen, Virginia

Manager, Project Management - Retail and Direct Banking

As a Manager of Project Management, you will have the opportunity to lead projects that support new initiatives, especially in our growing third party/vendor management and governance space. You will be instrumental in both developing and sharing out key performance metrics, and leading detailed root cause analysis sessions when vendors aren't performing. You will work with smart and passionate people to influence change when needed. You will be challenged to excel and lead alongside the brightest talent in the industry, and be rewarded for your achievements.

As part of the larger Retail Property Management and Organization (RPMO) team, you will work to proactively manage Capital One's Retail Real Estate Portfolio through efficient, practical, and well-managed processes. The team is committed to driving business value by optimizing real estate transactions and employing sound management of third-party vendors.

General Responsibilities:
  • Developing and implementing projects to support key initiatives, including third party/vendor management and oversight
  • Developing and monitoring key performance metrics for vendors
  • Leveraging problem solving and influencing skills to ensure projects deliver on intent, and change is implemented when needed
  • Ensuring projects, such as new vendor setup, vendor risk mitigation, vendor performance monitoring, as examples, are being documented appropriately to mitigate risk and to be delivered on time.
  • Building relationships and collaborating with key stakeholders, including Retail Operations, Risk, Compliance, Legal, and Enterprise Service Management, to ensure accurate and timely delivery of commitments
  • Demonstrate a proven track record of excellent project management, bringing the ability to quickly put structure in place to manage work in a dynamic complex environment.
  • Excel in a dynamic, team based environment
  • Have excellent communication and partnership skills which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform and influence outcomes

Basic Qualifications:
  • Bachelor's Degree or Military experience
  • At least 3 Years of Vendor Management experience
  • At least 7 Years of Project Management experience

Preferred Qualifications:
  • Master's Degree
  • 8+ years of Project Management experience
  • 5+ years of Vendor Management experience
  • PMP, Lean, Agile or Six Sigma certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).