Chief of Staff - TTEC Engage

Dover, DE
Sep 23, 2022
Sep 25, 2022
Executive, Chief
Full Time
Chief of Staff - TTEC EngageAt TTEC, we're all about the Human Experience. Elevated. As the Chief of Staff for Engage, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.About the roleReport to and partner with the CEO of our $2B Engage business by managing key initiatives across the company for our business unit leaders in operations, sales, marketing, human capital, finance, etc.Lead global, cross-functional projects for executives, delivering execution and insights for top-line growth and operational efficienciesHandle anything (deep in some areas, broad in others): sales & marketing, strategy, operations, product marketing and management, finance and accounting, HR, M&A, analysis, writing, Excel models, PowerPoint, and moreMake an impact on our focus areas of customer experience, customer engagement and growth, data analytics, technology, operations, and solutions.Work might look like this:Partner with our leaders to prepare a pitch for the CEO and exec team at a $25bn clientLead organizational model design effortsWork with CFO and head of FP&A to build an operating and financial modelDevelop a go-to-market strategy with CEO and CRO Build product roadmap with business unit leaders for new solution offeringsManage preparation for MBR's, QBR's and ad-hoc meetings for the Engage businessWhat You Bring to the RoleExperience in one or multiple areas such as management consulting, functional leadership, business strategy, and related 15 years of professional leadership experience in a services-based business managing strategy, execution, business operations, change management, projects, or programs - customer experience domain knowledge is preferredDemonstrated experience with strategic and operational planning, resource allocation, leadership technique, and coordination of people and resourcesExcellent analysis skills and the ability to develop processes and methodologiesExceptional flexibility in managing shifting priorities, changes in strategic direction, and competing demands, while balancing internal customer needs and team requirements.Demonstrated experience as a self-motivated, innovative thinker with strong problem-solving, interpersonal, and team-building skills.Outstanding project management, leadership, planning, and organizational skills, including the ability to handle multiple projects simultaneously.Ability to lead enterprise-wide engagements consisting of diverse stakeholders while influencing change across functional and business boundaries.What You Can ExpectOur mission is to bring smiles to our customers' faces - and that includes you too. As a member of the TTEC family, we're also here to support your employee experience.Here's a just a few benefits An annual incentive program Medical, dental, and visionTax-advantaged health care accountsFinancial and income protection benefitsPaid time off (PTO) and wellness time offTuition reimbursement and access to thousands of free online coursesVisit for more information. The anticipated range is $150,000 - $250,000. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.About TTECTTEC is one of the largest, global CX (customer experience) technology and services for end-to-end, digital CX solutions. We deliver leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Serving iconic and inspiring brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Applying next gen digital and cognitive technology, the TTEC Digital business creates, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI/ML and RPA), and analytics solutions. TTEC's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. Founded in 1982, our singular obsession with CX excellence has earned leading client NPS scores across the globe. Our nearly 65,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and creative results.TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. But don't take our word for it, check out some of the diversity and women in leadership awards on