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(IBOP) Senior Communications Writer/Editor

Employer
Washington Metropolitan Area Transit Authority
Location
Washington D.C
Closing date
Sep 25, 2022

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Industry
Delivery and Transportation
Function
Communications, Editor, Journalist and Freelance Writer
Hours
Full Time
Career Level
Experienced (Non-Manager)
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Job Details

MINIMUM QUALIFICATIONS
  • A Bachelor's degree in Journalism, Public Relations, Communications, English, Marketing, or related field

Experience
  • Minimum seven (7) years of relevant, progressive work experience developing written communications including, but not limited to, experience in research, conducting interviews, newsletter writing and reporting, creating internal communication materials, communications plans/campaigns, and senior level customer communications in various media such as electronic, web based and hard copy material.

Preferred

Education
  • A Bachelor's degree in Journalism or Communications is preferred

Medical Group:

Satisfactorily complete the medical examination for this position, if required. The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations.

SUMMARY

The Internal Business Operations (IBOP) Senior Communications Writer/Editor is responsible for combining high-level research, writing and editing as well as project management for success. The incumbent supports multiple departments within the Office of Planning, Performance, and Improvement (PPI) through the production of creative, thought-provoking materials in a variety of print and multi-media formats, employee digital collateral, newsletter articles and features, talking points and presentations. The Sr. Communications Writer/Editor also contributes to strategic planning and decision making concerning internal content that fulfills the mission of WMATA by keeping employees informed and engaged with varied issues and topics.

The incumbent collaborates with WMATA External Relations to respond to Executive and Board correspondence from customers and stakeholders, The Sr. Communications Writer/Editor conducts internal research and analysis, prepares information and drafts other forms of communications including newsletter posts, communications plans, and supports internal (employee) customer service needs for writing support. This position has the latitude of independent judgment and action within established guidelines. The Sr. Communications Writer/Editor works closely with IBOP Senior Management Team leaders as well as the EVP of IBOP.

ESSENTIAL FUNCTIONS
  • Provides advanced level expertise to edit responses to IBOP customer inquiries which includes executive level responses. Updates IBOP Customer Care database regularly with new content to track and analyze inquiries for service improvement.
  • Conducts research, drafts and edits customer responses on behalf of the board and the EMT and IBOP SMT. The responses may include sensitive and confidential information.
  • Creates and edits material for employee newsletters, factsheets, digital content, reports, bullets, and presentations.
  • Produces communications and writing in multiple formats, from concept to execution. Also, proofreads, formats documents and performs style review of materials.
  • Translates complicated concepts into clear, compelling language for audiences ranging from employees and stakeholders.
  • Understands, supports and reinforces IBOP and the Authority wide standards for message content, consistency and tone. Assists in identifying the appropriate communications vehicle and timing.
  • Stay abreast of developments relevant to WMATA's position on policies and programs and to reflect the status of these items in responses prepared by the Executive Correspondence Team.
  • Strategically partners with others to assist with the development of internal IBOP communications plan.
  • Creates an organized, functional ‘store' of needed information, statistics, etc. for various communications, including script writing and messaging for multi-channel communication use.
  • Understands the subject-matter experts, coordinates the gathering of content, assisting the writing and editing of responses as needed.
  • Coordinates and tracks multiple reviews of documents, materials and project status reports, keeping WMATA offices up-to-date on progress through delivery.
  • Works quickly and independently, meeting all required deadlines to ensure prompt response.
  • Develops professional reports and presentations that target WMATA's stakeholders and internal customers. Writes, edits, reviews and produces high-quality public communications materials.
  • Develops and implements communications and outreach plans. Develops timelines, identifies internal and external stakeholders and prepares core messaging documents. Coordinates research and outreach efforts to include development of targeted, multi-media communication tactics and materials.
  • Collaborates with internal partners, including IBOP departments and customer service as the subject matter expert, regarding planned projects and policies impacting Metro customers.

Evaluation Criteria

Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.

Evaluation criteria may include one or more of the following:
  • Skills and/or behavioral assessment
  • Personal interview
  • Verification of education and experience (including certifications and licenses)
  • Criminal Background Check (a criminal conviction is not an automatic bar to employment)
  • Medical examination including a drug and alcohol screening (for safety sensitive positions)
  • Review of a current motor vehicle report

Closing

WMATA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable federal law.

This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job descriptions are available upon confirmation of an interview.

Company

The Washington Metropolitan Area Transit Authority operates the second largest rail transit system and the fifth largest bus network in the United States. Safe, clean and reliable, "America's Transit System" transports more than a third of the federal government to work and millions of tourists to the landmarks in the Nation's Capital.

Metro has earned a worldwide reputation for security and architectural beauty. WMATA is clearly the employer of choice for over 10,000 area residents. The Authority was created in 1967 by an interstate compact to plan, develop, build, finance and operate a balanced regional transportation system in the National Capital area. Construction of the Metrorail system began in 1969. Four area bus systems were acquired in 1973. The first phase of Metrorail began operation in 1976. The final leg of the original 103-mile rail network was completed in early 2001. Metrorail now operates 83 stations. One line extension and three new stations are now under construction.

Metrorail and Metrobus serve a population of 3.4 million within a 1,500-square-mile area. The transit zone consists of the District of Columbia, the suburban Maryland counties of Montgomery and Prince George's and the Northern Virginia counties of Arlington, Fairfax and Loudoun and the cities of Alexandria, Fairfax and Falls Church. Overall, about 40 percent of the region's residents commute to work on Metro.

Metro and the federal government are partners in transportation. Half of the 83 Metrorail stations serve federal facilities and 36 percent of the local federal workforce uses Metro. We are committed to being an integral part of the Washington metropolitan area by ensuring the best in safe, reliable, cost-effective and responsive transit services, by promoting regional mobility and by contributing toward the social, economic and environmental well-being of our community. Employees are Metro.; We are committed to providing a working environment that fosters a high standard of performance, recognition for contributions and innovations, mutual respect and a healthy quality of life.

We are committed to developing ourselves through technology, training and education. We recognize our diversity as a source of strength that enables us to attain individual and Authority goals. In addition to competitive salaries, Metro employees enjoy a number of attractive benefits. These benefits include paid time off in the form of vacations, holidays and sick leave; medical, dental, life insurances as well as long term disability. Retirement is planned for through a defined contribution plan and a deferred compensation plan. Alternative work schedules, teleworking and free transportation on Metrorail and Metrobus make for an great benefits package for WMATA employees.Jump to our website to apply online for current openings and save the link for future vacancies as they occur.http://content.wmata.com/jobs/employment_opportunities.cfm

 

 

Company info
Website
Location
600 Fifth St. NW
 Washington
DC
20001
US
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