Human Services Benefits Program Specialist

Alexandria, VA
$52,080.08 - $69,762.42 Annually
Sep 24, 2022
Oct 10, 2022
Full Time
Human Services Benefits Program Specialist

The City of Alexandria is located in northern Virginia and is bordered by the District of Columbia (Potomac River), Arlington and Fairfax counties. With a population of approximately 150,000 and a land area of 15.75 square miles, Alexandria is the seventh largest city in the Commonwealth of Virginia. Alexandria has a charming waterfront and is a unique and historic place to live and work. If you are interested in working for the vibrant City of Alexandria, we invite qualified candidates to apply for our Human Services Benefits Program Specialist position.

An Overview

The work includes the performance of technical tasks of conducting initial eligibility and ongoing eligibility determinations and case reviews for Child Welfare Services (CWS). Telework may be available with appropriate consideration given to work assignment location, and in accordance with current City policy.

What You Should Bring

The ideal candidate should have knowledge, skills, and abilities that promote antiracist practices, including support of racial equity work within the department. Good knowledge of interviewing techniques, basic human behavior, and social problems; good knowledge of public assistance programs and sources of assistance; ability to understand and interpret eligibility rules and regulations; ability to plan, organize, and execute work effectively; ability to make arithmetical computations; ability to gather facts and report them accurately; and the ability to communicate clearly, tactfully, and effectively, both orally and in writing. Ability to work in the office.

The Opportunity
  • Determines initial eligibility for the title IV-E (IV-E), Children’s Services Act (CSA) and Medicaid programs as well as ongoing eligibility for IV-E and Medicaid programs within the CWS foster care program. Includes researching, verifying, and analyzing information and documentation such as household composition, finances, court orders, residency, employment, resources, and related matters and examining factors of eligibility for completeness and accuracy.
  • Obtains documentation from Family Services Specialists (FSS) and other valid sources for verification of eligibility criteria.
  • Communicates case information for determination of appropriate fund use and coordination of payment for services.
  • Helps manage Medicaid program for CWS, ensuring that all needed information for eligibility of foster care, adoption, and interstate compact adoption cases is obtained. Resolves issues with managed care organizations as needed.
  • Assists with coordination of monthly IV-E new case validations reviews, as well as state and federal audits.
  • Assists with oversight of service approvals for IV-E payments by ensuring information is accurately entered in CWS’ payment system and by providing authorization for approvals.
  • Monitors On-Line Automated Services Information System (OASIS) to confirm placement screens and court screens are up to date for each foster care case and updates financial screens in OASIS as needed.
  • Maintains and tracks paperwork pertaining to each child’s eligibility record and manages uploads to Compass Portal to ensure compliance with local, state, and federal guidelines.
  • Provides training and updates to FSS and Supervisors regarding IV-E and Medicaid policy and procedures as needed.
  • Makes referrals and provides information as appropriate to the Division of Child Support Enforcement.
  • Coordinates with identified vendor to assist FSS with setting up paternity testing for clients and obtaining results.
  • Utilizes several databases including: Virginia Case Management System (VaCMS), Medicaid Enterprise System (MES), Systems Partnering in a Demographic Repository (SPIDeR), and VEC Record Inquiry System (VRI) to obtain and verify information necessary to meet federal eligibility requirements.
  • Participates in assigned committees that impact program areas affiliated with IV-E and Medicaid programs.
  • Attends required city and state trainings and staff meetings to keep abreast of current policies and issues affecting CWS and the department.
  • Performs related work as required.

About the Department

The Center for Children and Families (CCF) provides programs and services for Behavioral Health, Domestic Violence & Sexual Assault, Child Welfare & Child Protective Services, Early Childhood and Youth Development. CCF provides compassionate, collaborative and effective person and family-centered services based on best practices. Our teams support self-determination, safety, recovery and resiliency for Alexandria children and all residents affected by abuse, neglect, mental illness, intellectual disabilities and substance abuse disorders.

Minimum & Additional Requirements

Two year college degree in a related field, or any equivalent combination of experience and training which provides the required knowledge, skills and abilities; two years of work experience using Virginia state systems.


This position requires the successful completion of pre-employment background checks including but not limited to: FBI/Federal Records Check; VA State Child Abuse/Neglect Registry; Medicare/Medicaid Fraud Database; education/certifications; and driver’s license.

Schedule: Monday through Friday, 8:30AM - 5:00PM.

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