Project Manager

Capital One
Richmond, Virginia
Sep 23, 2022
Sep 28, 2022
Full Time
West Creek 5 (12075), United States of America, Richmond, Virginia

Project Manager

As a Manager of Project Management at Capital One, you will drive strategy and execute on high priority projects for the company. You will work with smart and passionate people to deliver results that have a direct impact on the company's bottom line. You will take on important and exciting responsibility from day one, working with key stakeholders across the company. You will be challenged to excel and lead alongside the brightest talent in the industry and be rewarded for your achievements.

This role will be responsible for leading the strategy and execution side of the Safe and Welcoming Spaces program. The program is critical to improving the safety environment across our Branch and Café markets. The end goal is to ensure a sound support structure, through innovative safety resources and procedures, while ensuring our Branch and Café associates can focus on delivering an amazing Customer experience.

General Responsibilities:
  • Will lead a team of 3-4 Associates, clearly communicating the intent of their work, ensuring progress and developing them along the way.
  • Escalation management in support of driving a safer environment in our Branches and Cafes after a severe incident occurs within the scope of Operations; to include influencing partners.
  • Leading moderate to large complex projects and programs by providing strategic direction to projects, peers, and direct reports.
  • Designing, developing, and managing project plans in a complex dynamic environment, revising needs to meet changing requirements.
  • Ensuring projects are being documented appropriately to mitigate risk and to be delivered on time.
  • Leveraging problem solving and influencing skills to ensure project plans deliver on intent
  • Having a deep understanding of business objectives and prioritizing work to ensure the objectives are met.
  • Building and providing senior leaders with program level updates; to include insights gleaned through data, critical project updates and escalation remediation efforts.
  • Partnering cross-functionally with project customers to provide strategic and tactical thought partnership to effectively drive project delivery
  • Building relationships and collaborating with key stakeholders to ensure delivery of commitments
  • Demonstrate a proven track record of excellent project management, bringing the ability to quickly put structure in place to manage work in a dynamic complex environment.
  • Display a passion for coaching and developing a team of associates through their leadership style
  • Have excellent communication and partnership skills which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform and influence outcomes

Skills/Competencies Needed:
  • Strong people leadership skills
  • Strong business acumen and judgment
  • Strong problem solving skills and the ability to influence at all levels
  • Ability to demonstrate strong leadership and integrity
  • Excellent written/verbal communication skills
  • Strong project management and organizational skills, with meticulous attention to detail

Basic Qualifications:
  • High School Diploma or GED
  • At least 7 years of Project or Program Management experience
  • At least 1 year of People Management experience

Preferred Qualifications:
  • Bachelor's Degree or Military experience
  • 7+ years of Project Management experience
  • 1+ years of People Management experience
  • PMP, Lean, Agile or Six Sigma certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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