Sr. Platform Engineer

Capital One
Plano, Texas
Sep 23, 2022
Sep 28, 2022
Full Time
Plano 1 (31061), United States of America, Plano, Texas

Sr. Platform Engineer

Do you enjoy solving technical issues, empathize with customer user experiences and want to keep up with the latest tech? We are looking for a Platform Engineer that will work with talented software engineering and support teams to deploy, maintain and ensure reliability of our applications in a fast paced environment.

Capital One is seeking a Sr. Platform Engineer with strong technical and organizational skills to work in a network operations team. Candidates should have a strong understanding of core networking technologies including LAN, WAN, routing and switching. Candidates also should possess a strong knowledge with network analysis and packet capture tools like Wireshark, OpNET, Sniffer, Compuware, etc. The Sr. Platform Engineer should have a strong knowledge of Wireless and AWS.

This role will be interfacing with multiple teams from business areas, network engineering and management as a team representative on major incident bridges, and must be able to work well under pressure and multitask during high severity incidents.

The Sr. Platform Engineer will be part of a team performing Network monitoring and troubleshooting functions as well as team representation on major incident bridges. Responsibilities will include supporting and providing advanced troubleshooting of a large complex data network infrastructure by using network monitoring and network management tools.

  • Interface with multiple teams from business areas, network engineering and management as a team representative on major incident bridges.
  • Perform advanced troubleshooting to identify, resolve, and provide root cause analysis of network related issues.
  • Assist with maintaining network Data Center and LAN / WAN infrastructure and systems for small, regional, and large office and call center environments.
  • Support a large complexdata and voice network infrastructure by using network monitoring and management tools.
  • Participate in and respond to system and network incidents.
  • Perform system and network analysis by using well defined toolsets for proactive monitoring, troubleshooting and incident response (packet capture, application performance management, syslog, netflow etc).
  • Provide technical support leadership on problem calls.
  • AWS troubleshooting and understanding.
  • Be able to work nights and weekends in an off hour shift role.
  • Ability to work in a Command Center environment, login to ACD phone queues and navigate an incident tracking system.

Basic Qualifications:
  • High School Diploma, GED, or equivalent certification
  • At least 4 years experience troubleshooting network LAN and WAN infrastructures.
  • At least 4 years experience troubleshooting Cisco router and switch hardware platforms and routing protocols (TCP/IP)
  • At least 2 years experience troubleshooting Data or Voice circuits within Telecom infrastructures.
  • At least 1 year experience with packet capture and analysis products (Netscout, Sniffer, or Wireshark).

Preferred Qualifications:
  • Associate's degree or technical experience in Computer Science or Telecommunications.
  • 5+ years of experience troubleshooting Cisco router and switch hardware platforms and routing protocols (TCP/IP)
  • 5+ years of experience troubleshooting Network Firewalls, Proxy's, Wireless and Load Balancers.
  • AWS certification.
  • 2+ years of experience utilizing network management tools (Riverbed, Openview HPNA, or NNM).
  • 1+ years of experience working in a geographically dispersed network environment.
  • 1+ years of AWS troubleshooting experience (AWS Transit gateway, Cloudwatch, VPC flow logs, network paths, or Direct Connect).

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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