Field Support Technician

2846 Roche Diagnostics Corporation
Washington, DC
Sep 10, 2022
Sep 25, 2022
Full Time
The PositionTerritory: Candidate must live within 50 miles of DC Travel: 90% overnight travelJob Facts:This is an exciting time to join Roche Support Network. If you are passionate for problem solving then this is the position for you! As a research-focused healthcare company, Roche discovers, develops and provides innovative diagnostics and therapeutic products and services that deliver significant benefits to patients and healthcare professionals - from early detection and prevention of diseases to diagnostics, treatment and treatment monitoring. Roche is a successful company that can offer exciting career opportunities. We encourage and support your development in areas of your interest which will prepare you for the next level in your career path. We know that people are responsible for our success and we value our employees. Our commitment is to create a work environment where feeling valued, respected, and empowered is a daily experience.The Opportunity: The Roche Support Network group is committed to providing industry-defining support to its customers.This position serves as a higher level resource and expert for the technical repair and installation of Roche products for assigned product lines and geographies. Provides non-routine and complex technical support to customers on operational and maintenance aspects of system equipment. Performs on-site service, repair and/or installation of company product(s). This may include any aspect of field support and is not limited to mechanical/system hardware and software, networking/wireless networking. Serves as customer contact for non-routine and/or complex technical and service related problems. Works on problems of difficult scope where advanced troubleshooting is required. Applies a broad knowledge of practices and principals in analyzing situations or data. Diagnoses mechanical, hardware, software and system failure, using established procedures. Determines most cost effective repair/resolution to minimize customer downtime. Prepares reports for analysis or products failure trends and service ability issues. Documents all activity in a manner compliant with company's quality procedures.You will have specialized knowledge generally of particular area, system or equipment. Requires specific training and certification. Applies some advanced skills to the position or specialization. May adapt procedures, processes, tools equipment and techniques to meet the more complex requirements of the position. Duties are generally routine but may include non-routine tasks. Resolves most questions and problems and refers only the most complex issues to higher levels.You will be responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions.Who you are: High school diploma and 2 years of technical school or equivalent military training or equivalent work experience.Successfully training or certification as defined by RD Services Leadership and policy.Knowledge of electronics, electro-mechanical systems, and information technology.Knowledge of basic chemistry.Good written/verbal communication, organization and prioritization skills.Effective customer service skills, which includes a positive attitude and helpful customer interaction.Relocation benefits are not eligible for this position.Who we areAt Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.As a global leader in healthcare, Roche Diagnostics offers a broad portfolio of products, tools and services that help in the prevention, diagnosis and management of diseases like HPV, HIV, hepatitis and diabetes as well as other medical conditions, such as fertility and blood coagulation. These products and services are used by researchers, physicians, patients, hospitals and laboratories worldwide to help improve people's lives. Unless entitled to a reasonable accommodation under applicable law, employees are required to be fully vaccinated against COVID-19 in accordance with customer requirements, the company's health and safety obligations and/or applicable law or guidelines. Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.If you have a disability and need an accommodation in connection with the on-line application process, please email us at

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