Assistant Front Office Manager - Hotel Indigo Old Town

Alexandria, VA
Sep 12, 2022
Sep 27, 2022
Full Time
About usA little curiosity can take you anywhere. So, at Hotel Indigo (R), we do more than satisfy our guest's curiosity, we inspire them. Our passionate colleagues help create memorable and unique experiences for our guests; in a place truly connected to the local neighborhood, infused with intriguing design and local flavors. Where every day brings new discoveries, fresh experiences, and unexpected ideas. And just like our hotels, no two colleagues are the same. So we're curious about you. How will you inspire the eclectic rhythm in our hotels? How will you bring the local neighborhood story to life? At Hotel Indigo(R) hotels, we're excited to meet spirited characters who can delight the most curious guests. At Hotel Indigo we deliver inspired service. In all we do, we are vibrant, curious and original. Be vibrant by carrying ourselves in a way that says to our guests we are energetic, motivated, confident. Be curious by being aware of our hotel and neighborhood and going out of our way to help guests learn and discover what's going on. Be original by building connections with our guests and being imaginative to create memorable experiences. Each Hotel Indigo(R) property is uniquely designed to reflect the culture, character and history of the surrounding neighborhood. Nestled on the shores of one of the busiest ports in America, Hotel Indigo(R) Old Town Alexandria is a charming enclave of colonial treasures and historic waterfront architecture. Between Old Town's iconic cobblestones to the north and the Potomac's storied banks to the east, our boutique hotel showcases the neighborhood's dynamic allure. Traces of Alexandria's colonial past are evident throughout the hotel, but the story got subterranean when crews unearthed a 50-foot vessel during construction. According to archaeologists, the ship was abandoned in the late 18th century and served as a crucial part of the process responsible for extending the waterfrontYour day to dayAs Assistant Front Office Manager, you'll keep our hotel running smoothly, make sure everything is working well and all our guests are safe and comfortable by providing supportive functional assistance to all departments, and acting as a key communication link with guests. DUTIES AND RESPONSIBILITIES Ensures that current information on rates, packages and promotions is available at the Front Desk and that all staff are knowledgeable on such. Reviews the daily business levels, anticipate critical situations and plan effective solutions to best expedite these situations. Reviews weekly work schedules in accordance with staffing guidelines and labour forecasts. Adjust schedules throughout the week to meet the business demands. Performs the Night Audit, if necessary, and generates all related reports. Assists the Operations Manager in the communication of expectations to the Colleagues through: Departmental Orientation Job Description & Task List by Classification Performance Appraisal/review Process Monthly Departmental Meetings Conflict Resolution/Progressive Corrective Action Pre Service Meeting Manages and directs Front Desk Colleagues. Supports and assists Front Office personnel and all departments Works closely with Housekeeping and Engineering departments to ensure accurate status of each room, readiness of rooms for check-in and to report guest concerns. Communicates the expected arrival and departure of VIP's and all other pertinent information Reacts to situations to ensure guests receive prompt attention and personal recognition through out the hotel. Responds to guest needs and resolves related problems. Ensures VIPS's and key guest receive special attention. Ensures that all VIP's are pre-registered according to standards. Conducts pre-shift briefing with all staff and reviews all information pertinent to the day's business. Provides leadership to Front Office and other departments in absence of daytime Management. Inspects grooming and attire of staff; rectifies any deficiencies. Monitors the hotel front entrance and resolves any congested or sensitive situations. Monitors and ensures that express check-outs are processed through the system correctly in accordance with hotel check-out standards. Monitors and maintains service delivered according to the Policies and Procedures Manual. Monitors the staffs' interaction with guests, ensuring prompt and courteous service; resolves discrepancies with respective personnel. Communicates fire, emergency and health and safety procedures in conformance with the laws having jurisdiction. What we need from youQUALIFICATIONS AND REQUIREMENTS Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests. Qualifications:Essential:1. Two (2) years experience as Front Office Manager or Assistant Front Office Manager in a 4 or 5 star hotel. 2. Five (5) years experience in Front Office of a 4 or 5 star hotel.4. Ability to provide legible written communication to a high standard.5. Familiarity with yield management and cost controls.6. Proven success with employee relations' skills and ability to implement and maintain standards. Skills: Essential:1. Ability to enforce hotel's standards, policies and procedures with Front Office Associates2. Ability to forecast accurately. 3 Ability to prioritize and organize work assignments and delegate work.4. Ability to direct performance of staff and follow up with corrections where needed.5. Ability to lead and motivate staff and maintain a cohesive team.6. Ability to identify departmental training needs and arrange for such training to be provided.7. Ability to be a clear thinker, analyze and resolve problems exercising good judgment.8. Ability to focus attention of details.9. Ability to input and access information into on site computer systems.10. Ability to remain calm and courteous with demanding/difficult guests and/or situations.11. Ability to perform job functions to standards under pressure 12. Ability to ensure security and confidentiality of guest and hotel information.13. Ability to work independently and without supervision.What we offer We'll reward all your hard work with a great salary and benefits - including a uniform, great room discount and superb training. Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued. We seek talent from all backgrounds to join our teams, and encourage our colleagues to bring their authentic and best selves to work. Not Applicable for Colorado Applicants